Position: Inbound & Outbound Sales Advisor (Customer Service)
Salary: Up to£28,000 per annum DOE
Hours: 40 /week MON-FRI + 1 in 4 SATs (Half Day) *ROTA
Location: Williams, 13 Standard Way, Fareham, PO16 8XB
*ROTA: WED will be the usual rota day off. Working hours vary over 4-week period, falling between 06:30 (earliest start) and 18:00 (latest finish). Allocated weekday half-day on weeks working a half-day SAT (07:00-12:00)!
If you're interested in working for a company that's been listed for 5 years running on the ‘Top 100 Best Companies to Work For’, then keep reading...
Here at Williams, an independent plumbing and heating merchant, we're looking for a proven Customer Service professional to support our friendly, close-knit team at our Central Support Offices in Fareham!
As an Inbound & Outbound Sales Advisor, you'll be:
- Delivering outstanding customer service to our customers via telephone and email.
- Using your ideas and initiative to rectify complaints and resolve challenges.
- Taking inbound and outbound calls and managing requests promptly and effectively.
- Cross selling, soft selling and upselling at every opportunity.
- Reducing costs through your excellent attention to detail.
- Problem solving through a solutions-based approach.
- Processing orders and quotes in a timely manner.
- Managing e-mails and online orders.
Ideally, you are:
- Familiar with working in a similar Customer Service or Sales environment.
- A Team player! Keen to support colleagues across multiple departments.
- Self-motivated and willing to work hard to help achieve team goals.
- IT Literate with a sound level of general computer skills.
- Able to prioritise tasks, meet deadlines, and multitask.
- Highly organised and focussed on process and quality.
Some of our excellent benefits include:
- 33 days annual leave, increasing with the length of service
- Training and development opportunities specific to you
- Discounted shopping platform & gym membership
- Private medical insurance for the whole family
- 24/7 Employee Assistance Programme
- Car leasing & cycle-to-work schemes
- Company discount on our products
- Contributory pension scheme
- Life Assurance
So what are you waiting for!?
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Inbound & Outbound Sales Advisor (Customer Service) employer: Williams Trade Supplies Holdings Limited
At Williams, we pride ourselves on being a top employer, consistently recognised in the ‘Top 100 Best Companies to Work For’. Our Fareham branch offers a vibrant work culture where teamwork and customer service are at the heart of what we do. With excellent benefits such as 33 days annual leave, private medical insurance, and tailored training opportunities, we are committed to supporting your growth and well-being in a dynamic and rewarding environment.
Contact Details:
Williams Trade Supplies Holdings Limited Recruitment Team
