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For Companies At a Glance
- Tasks: Lead and optimise client delivery across diverse teams in a dynamic accountancy firm.
- Company: Join Williams, Stanley & Co, a top accountancy firm in the hospitality sector.
- Benefits: Enjoy competitive salary, 30 days holiday, flexible working, and career progression opportunities.
- Why this job: Make a real impact by enhancing service delivery and supporting talented teams.
- Qualifications: Proven leadership in service delivery or operations within professional services.
- Other info: Be part of a collaborative culture with fun socials and a focus on mental health.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Williams, Stanley & Co is a leading accountancy firm catering to a diverse range of clients within the hospitality industry, from high street chains to family‑run cafes. Our company began with a mission to provide accurate and actionable financial insights to businesses, drawing from our founders' own experiences in managing multiple rapidly growing ventures. Driven by a commitment to customer‑first accounting, we've assembled a team of experienced and trusted accountants who share our vision for excellence. With a strong emphasis on collaboration and expertise, our team operates seamlessly across different locations, including the UK, Philippines and Dubai.
About You
We are seeking an experienced Head of Service Delivery to lead and own the day‑to‑day flow and performance of client delivery across the business. This is a key leadership role responsible for ensuring work flows smoothly, service standards remain high, and teams are supported to deliver consistent, high‑quality outcomes. The ideal candidate will have strong experience in service delivery, operations leadership, or programme management within a professional services environment. You will be highly organised, commercially aware, and confident managing complex, deadline‑driven workflows across multiple teams. This role focuses on coordinating live client work, managing priorities and capacity, and ensuring delivery commitments are met. It is not a technical accounting role, but a role that enables accountants and delivery teams to perform at their best. You will act as the operational control point for live delivery, ensuring priorities are clear, workloads are balanced, and delivery risks are surfaced early.
You Are
- A proven leader with experience overseeing service delivery or operational performance
- Experienced in managing high volume, deadline‑driven client work
- Skilled at improving processes, prioritisation, and ways of working
- Comfortable using systems and data to monitor performance and drive improvement
- Calm under pressure and confident coordinating across multiple stakeholders
- A strong communicator who can deliver through others and build trust across teams
- Commercially aware, with an understanding of service quality and client experience
- Have previously worked in a service delivery, PMO, operations delivery, or client operations role
- Experienced in environments where multiple clients, deadlines, and service lines must be coordinated simultaneously
- Experienced in a professional services or accounting environment is desirable
What You’ll Be Doing
- Oversee the day‑to‑day coordination and prioritisation of live client delivery across service lines
- Act as a central point of coordination for delivery priorities, challenges, and escalations
- Ensure delivery deadlines, compliance timelines, and reporting commitments are met consistently
- Support the introduction and maintenance of clear service delivery standards across core services
- Promote consistent routing of work through agreed operational processes to ensure visibility and balanced workloads
- Run regular delivery reviews and triage to balance workload, capacity, and risk
- Daily review and management of resource allocation and planning across teams
- Maintain oversight of onboarding readiness and ensure delivery starts in a structured and well‑prepared way
- Ensure clear handovers from onboarding into live delivery, with documented ownership and known considerations
- Oversee delivery for key or high‑value clients through structured tracking and review
- Support consistent application of SLAs and service expectations across the client base
- Own the operational use of core systems supporting delivery, including CRM, time tracking, and delivery trackers
- Use delivery data and MI to identify trends and improvement opportunities
- Support system adoption and data quality to ensure accurate visibility of delivery performance
- Maintain structured quality assurance approaches across key client outputs
- Embed consistent ways of working and support adoption of standard operating procedures
- Work closely with team leads to ensure workload is aligned to capability and capacity
- Identify pressure points early and recommend sequencing or resourcing adjustments
- Support a more predictable, well supported delivery environment across teams
- Contribute to structured service delivery reviews, risk tracking, and performance reporting
- Provide clear visibility of delivery performance, risks, and capacity considerations to leadership
Skills And Qualifications
- Proven experience in service delivery, operations leadership, or programme management
- Strong understanding of workflow coordination, prioritisation, and service quality
- Experience improving operational processes and embedding structured ways of working
- Comfortable working with systems such as CRM platforms (Hubspot), time tracking tools (Timely), and operational dashboards
- Strong organisational and analytical skills
- Ability to influence and coordinate across multiple teams and senior stakeholders
- Experience in a professional services environment is preferred.
What We Offer
- Competitive salary
- Membership on our Employee Recognition platform YuLife - with numerous free perks and access to counselling services and training providers
- Ongoing career progression, training and support in gaining nationally recognised qualifications (including Education Scheme and ACCA Support)
- 30 days holiday entitlement pro rata (including Bank Holidays) with an additional day for each year of service
- Great pension scheme (Penfold)
- Fun company socials and events
- Flexible hybrid working model (2 days minimum in the office)
- Employee Assistance Programme and coaching for personal and professional development
- Enhanced parental leave policy (subject to length of service requirements)
- Birthday leave – an additional day of leave to be taken on or around your Birthday
- Mental Health Half Days – celebrating the power of ‘Me Time’
- Annual Pay Reviews and Biannual Appraisals – career progression is everything!
- Perks and benefits on our HR platform Employment Hero
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Head of Service Delivery in Manchester employer: Williams Stanley and Co
Contact Detail:
Williams Stanley and Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Williams, Stanley & Co. A friendly chat can sometimes lead to a referral, which is a great way to get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their approach to service delivery and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to share examples of how you've successfully managed teams and improved processes in previous roles. This will demonstrate that you’re not just a fit for the role, but a potential game-changer for their service delivery.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Head of Service Delivery in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service delivery and operations leadership. We want to see how your skills align with our needs at Williams, Stanley & Co!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've improved processes or managed complex workflows. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Williams Stanley and Co
✨Know the Company Inside Out
Before your interview, make sure you research Williams, Stanley & Co thoroughly. Understand their mission, values, and the specific services they offer to the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Leadership Skills
As a Head of Service Delivery, you'll need to showcase your leadership experience. Prepare examples of how you've successfully managed teams, improved processes, or handled complex workflows in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Think about past experiences where you had to balance workloads or resolve conflicts within a team, and be ready to discuss these in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's approach to service delivery, how they measure success, or what challenges they currently face. This shows that you're not just interested in the role, but also in contributing to the company's future.
