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- Tasks: Support and troubleshoot D365 F&O solutions while collaborating with Operations teams.
- Company: Join Williams Racing, a legendary team in Formula 1 with 16 World Championship titles.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a historic team aiming to innovate and lead in the fast-paced world of F1.
- Qualifications: Experience with D365 F&O, strong communication skills, and a collaborative mindset are essential.
- Other info: We value diversity and are open to discussing reasonable job adjustments.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an ERP Support Engineer to join the team to support, troubleshoot and maintain solutions within our D365 F&O solution. You will collaborate closely with Operations teams to maintain system functionality and ensure issues are resolved quickly to minimise disruption to business operations. Reporting to our ERP Lead, you will be responsible for providing technical support for D365 F&O users; responding to incidents, service requests, and resolving technical issues related to system performance, functionality, and integrations; analysing and diagnosing system issues; providing root cause analysis and suggesting solutions; creating and maintaining technical documentation related to troubleshooting steps and system configurations; and actively engaging in knowledge sharing.
Main duties:
- Solution Support
- Support end-users by resolving issues in a timely manner, providing training where necessary.
- Maintain communications between end users, stakeholders and technical teams throughout the issue resolution process.
- Perform RCAs on issues to define, document and implement preventative actions to continually improve functional performance of our solutions.
- Work with cross-functional teams to define and implement solutions to increase solution stability across our system landscape.
- Continuous Improvement
- Identify opportunities for reducing repeat issues/support problems and support design and implementation of improvements.
- Continually assess and implement strategies to reduce inefficient work and utilise other areas of TIG to contribute to the stability of our technical and functional solutions.
- Stay updated on industry and technology trends, seeking system improvement opportunities through peer learning and collaboration.
- Standards & Documentation
- Document system solutions in the context of business processes to enable knowledge sharing across the group and end-user training.
- Support upskilling of team members through sharing process/system knowledge and experience of approach in more complex issues/tasks.
- Solution Quality Control
- Support key business contacts performing audits to ensure data accuracy and integrity.
- Risk Management
- Identify and escalate risks to ensure the reliability and stability of our solution and architecture.
- Prioritise security to protect intellectual property, cybersecurity threats, regulatory compliance, data integrity, and quality.
Skills and experience required:
- Previous, proven hands-on experience in supporting, troubleshooting, and testing D365 F&O applications: with strong understanding of business processes within Supply Chain Management modules.
- Experience supporting users through incident management, service requests, and system troubleshooting; ensuring minimal disruption to business operations.
- Exceptional communication and stakeholder management skills with ability to collaborate with technical teams.
- Experience working with integration tools to troubleshoot and support integrations between D365 F&O and other business systems.
- Microsoft certification is beneficial.
- Collaborative and curious approach to technical problem-solving.
- Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.
- Ability to work with a wide range of groups and disciplines seamlessly.
- Ability to adapt to rapidly evolving requirements.
ERP Support Engineer (Operations) employer: Williams Racing
Contact Detail:
Williams Racing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Support Engineer (Operations)
✨Tip Number 1
Familiarise yourself with D365 F&O and its Supply Chain Management modules. Understanding the specific functionalities and common issues users face will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former ERP Support Engineers, especially those who have worked with D365 F&O. They can provide insights into the role and share tips on how to excel in the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues or improved system performance. This will showcase your problem-solving skills and ability to work collaboratively with teams.
✨Tip Number 4
Stay updated on the latest trends in ERP systems and technology. Being knowledgeable about industry advancements will not only impress interviewers but also show your commitment to continuous improvement.
We think you need these skills to ace ERP Support Engineer (Operations)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an ERP Support Engineer. Familiarise yourself with D365 F&O and its functionalities, especially within Supply Chain Management modules.
Tailor Your CV: Highlight your hands-on experience with D365 F&O applications in your CV. Emphasise your skills in troubleshooting, incident management, and your ability to communicate technical concepts to non-technical stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and your collaborative approach to working with cross-functional teams.
Showcase Continuous Improvement Mindset: Mention any previous experiences where you identified opportunities for improvement in system performance or user support. This will show your proactive attitude towards enhancing operational efficiency.
How to prepare for a job interview at Williams Racing
✨Showcase Your D365 F&O Knowledge
Make sure to highlight your hands-on experience with D365 F&O applications during the interview. Be prepared to discuss specific instances where you've supported, troubleshot, or tested these systems, especially within Supply Chain Management modules.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've approached technical issues in the past. Discuss your methods for root cause analysis and how you implemented solutions to prevent future problems, showcasing your collaborative and curious approach to problem-solving.
✨Communicate Effectively
Since exceptional communication is key for this role, practice explaining technical concepts in simple terms. Be ready to demonstrate how you've successfully communicated with both technical teams and non-technical stakeholders in previous roles.
✨Emphasise Continuous Improvement
Discuss your commitment to continuous improvement by sharing examples of how you've identified opportunities to enhance system functionality or reduce inefficiencies. Highlight any strategies you've implemented that contributed to the stability of technical solutions.
