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For Companies At a Glance
- Tasks: Lead the service team and create outstanding customer experiences.
- Company: Join a family-run business with over 100 years of excellence in the motor trade.
- Benefits: Enjoy up to 27 days holiday, healthcare, and staff discounts.
- Why this job: Make a real difference in customer satisfaction and develop your leadership skills.
- Qualifications: Proven leadership and strong customer service skills required.
- Other info: Receive industry-leading training and grow your career in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Williams Motor Group is seeking an experienced Customer Experience Manager / Senior Service Advisor to lead our service front line and deliver outstanding customer journeys.
Monday - Friday 8.00am-6.00pm. Saturday (On Rota Basis) 8.30am-12.30pm.
Benefits
- Up to 27 days Holiday
- Employee assistance programmes
- Wellbeing courses
- Medicash Healthcare
- Pension scheme
- Life assurance cover
- Employee reward & recognition schemes
- Annual children’s Christmas party & staff party
- Staff discounts
- £1,000 referral award
Responsibilities
- Meet and exceed customer expectations in a service-focused environment.
- First point of contact for customer complaints, resolving issues promptly.
- Organize and prioritize service work to meet targets.
- Manage service advisor team and allocate customers accordingly.
- Collaborate with other departments to achieve objectives.
- Stay updated on technical developments and warranty procedures.
- Maintain a clean, professional working environment.
- Carry out follow-up, upselling, and prospecting to build service volume.
- Ensure adherence to company service standards and processes.
- Oversee daily operations of the service desk.
Requirements
- Proven leadership experience in the motor trade.
- Strong customer service and complaint resolution skills.
- Excellent organizational and time management skills.
- Knowledge of technical service processes and warranty procedures.
- Ability to build positive relationships with customers and colleagues.
About Williams Motor Group: We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive industry leading training to help you develop skills that will stand you in good stead for a long and successful career with us.
As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape using industry-leading practices and the latest technologies.
Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful.
Ready to take your career to the next level? Apply today and join us in delivering ‘The Difference is Williams’.
Customer Experience Manager in Stockport employer: Williams Motor Group
Contact Detail:
Williams Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for a Customer Experience Manager role. You never know who might have the inside scoop on an opportunity at Williams Motor Group!
✨Tip Number 2
Prepare for that interview! Brush up on your customer service skills and be ready to share examples of how you've resolved complaints in the past. Show us how you can meet and exceed customer expectations!
✨Tip Number 3
Don’t forget to research Williams Motor Group! Familiarise yourself with our values and what makes us stand out in the industry. This will help you tailor your responses and show us you’re genuinely interested in being part of the family.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Customer Experience Manager in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Manager role. Highlight your leadership experience and customer service skills, as these are key to impressing us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering outstanding customer journeys and how your background makes you the perfect fit for our team.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to exceed customer expectations and resolve complaints effectively. Numbers and examples can really make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Williams family!
How to prepare for a job interview at Williams Motor Group
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and have examples ready. Think about times you've resolved complaints or exceeded customer expectations. This will show that you understand the importance of delivering outstanding customer journeys.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll need to lead a team. Prepare to discuss your leadership style and how you've successfully managed teams in the past. Bring specific examples of how you've motivated others and achieved targets together.
✨Familiarise Yourself with Technical Processes
Since the role involves knowledge of technical service processes and warranty procedures, do some research. Be ready to discuss any relevant experience you have and how you stay updated on industry developments. This will demonstrate your commitment to the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company culture, team dynamics, or how they measure success in customer service. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
