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- Tasks: Ensure excellent customer journeys and monitor data quality for a leading automotive firm.
- Company: Family-owned automotive company in Stockport with a strong focus on customer satisfaction.
- Benefits: Competitive salary, up to 27 days holiday, and various employee perks.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Strong analytical skills, attention to detail, and excellent communication abilities.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading family-owned automotive firm in Stockport is looking for a CRM Controller to ensure excellent customer journeys from enquiry to satisfaction. The ideal candidate will possess strong analytical skills and attention to detail, along with excellent communication abilities.
Responsibilities include:
- Monitoring data quality
- Producing reports
- Overseeing the CRM Administrator
This position offers a competitive salary, up to 27 days of holidays, and various employee benefits. If you are customer-focused and motivated, apply today.
CRM Controller: Drive Customer Journeys & Data in Stockport employer: Williams Motor Group
Contact Detail:
Williams Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Controller: Drive Customer Journeys & Data in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at family-owned firms. A friendly chat can open doors and give you insights that might just land you that CRM Controller role.
✨Tip Number 2
Show off your analytical skills! When you get the chance to speak with potential employers, share specific examples of how you've used data to improve customer journeys. We love seeing candidates who can back up their claims with real-life experiences.
✨Tip Number 3
Prepare for the interview by practising common questions related to CRM and customer satisfaction. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you sound confident and organised!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for motivated individuals who are ready to drive customer journeys and make an impact.
We think you need these skills to ace CRM Controller: Drive Customer Journeys & Data in Stockport
Some tips for your application 🫡
Show Off Your Analytical Skills: Make sure to highlight your strong analytical skills in your application. We want to see how you can drive customer journeys through data, so share examples of how you've used data to improve processes or customer satisfaction.
Attention to Detail is Key: When filling out your application, pay close attention to detail. We love candidates who take the time to ensure everything is accurate and well-presented. A tidy application reflects your ability to monitor data quality!
Communicate Clearly: Your communication skills are super important for this role. Use your application to demonstrate how you can convey information effectively. Whether it's through your cover letter or CV, make sure your points are clear and concise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Williams Motor Group
✨Know Your CRM Inside Out
Before the interview, make sure you’re familiar with various CRM systems and their functionalities. Brush up on how data quality impacts customer journeys, as this will show your analytical skills and attention to detail.
✨Prepare for Data-Driven Questions
Expect questions that assess your ability to monitor data quality and produce reports. Think of specific examples from your past experiences where you successfully managed data or improved customer satisfaction through analytics.
✨Showcase Your Communication Skills
As a CRM Controller, you'll need to communicate effectively with both customers and team members. Prepare to discuss how you've handled customer inquiries or resolved issues in the past, highlighting your customer-focused approach.
✨Research the Company Culture
Since it’s a family-owned firm, understanding their values and culture is key. Familiarise yourself with their mission and any recent news about the company, so you can align your answers with their ethos during the interview.
