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- Tasks: Lead and develop the Parts Department while ensuring exceptional customer service.
- Company: Join Williams Motor Group, a family business with over 100 years of experience.
- Benefits: Enjoy 27 days holiday, healthcare, staff discounts, and a company car.
- Why this job: Make a real impact in a key leadership role within the automotive industry.
- Qualifications: Experience in a senior parts role and strong leadership skills required.
- Other info: Receive industry-leading training and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and driven Parts Manager to lead and develop our Parts Department. This is a key leadership role responsible for ensuring the department operates efficiently, delivers exceptional customer service, and achieves agreed financial, marketing, and customer satisfaction targets. You will play a vital part in supporting the wider aftersales operation while ensuring manufacturer and company standards are consistently met.
Benefits:
- 27 days Holiday
- Employee assistance programmes
- Wellbeing courses
- Medicash Healthcare
- Pension scheme
- Life assurance cover
- Employee reward & recognition schemes
- Annual children’s Christmas party & staff party
- Staff discounts
- Company Car
- BUPA Healthcare
Responsibilities:
- Lead, organise, and control all Parts Department activities to achieve agreed budgets and targets.
- Deliver outstanding customer service, manage aftersales enquiries, and resolve customer complaints effectively.
- Develop and manage departmental plans, budgets, forecasts, and performance reporting.
- Recruit, train, appraise, and develop parts department staff.
- Ensure compliance with manufacturer standards, company policies, and service processes.
- Maintain strong relationships with customers, suppliers, colleagues, and manufacturer support teams.
- Maintain a clean, safe, and professional working environment.
Requirements:
- Previous experience as a Parts Manager or in a senior parts role within the automotive industry.
- Strong leadership and people management skills.
- Commercially focused with experience managing budgets and KPIs.
- Customer-focused with excellent communication and organisational skills.
- Knowledge of manufacturer standards and dealer systems.
About Williams Motor Group:
We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive industry leading training to help you develop skills that will stand you in good stead for a long and successful career with us. As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape using industry-leading practices and the latest technologies.
Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful. Ready to take your career to the next level? Apply today and join us in delivering ‘The Difference is Williams’.
Parts Manager in Liverpool employer: Williams Motor Group
Contact Detail:
Williams Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Parts Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and aftersales support, so you can showcase how your experience aligns with their goals. We want to see that you’re not just a fit for the role, but for the Williams family too!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and met targets in previous roles. Highlighting your people management skills will show us you’re the right person to lead our Parts Department.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Williams team. Let’s make it happen!
We think you need these skills to ace Parts Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Manager role. Highlight your previous experience in the automotive industry and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your customer service skills and experience managing budgets.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've met or exceeded targets in previous roles. We love seeing quantifiable results that demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Williams Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially around parts management. Familiarise yourself with manufacturer standards and dealer systems, as this will show that you're serious about the role and understand the expectations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you managed budgets, trained staff, or resolved customer complaints. This will demonstrate your capability to lead the Parts Department effectively.
✨Customer Service is Key
Be ready to discuss how you would ensure exceptional customer service in the Parts Department. Have specific strategies in mind for managing aftersales enquiries and resolving issues, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and future goals of the Parts Department. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
