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- Tasks: Support all departments to ensure a smooth customer journey and satisfaction.
- Company: Join the Williams Group, a family-run business with over 100 years in the automotive industry.
- Benefits: Enjoy up to 27 days holiday, life assurance, staff parties, and onsite parking.
- Why this job: Be part of a prestigious company that values family, training, and employee development.
- Qualifications: Strong analytical and communication skills; motor industry experience is a plus but not required.
- Other info: Full-time role with a competitive salary and various employee perks.
The predicted salary is between 28800 - 43200 £ per year.
As a family-based business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of high-quality vehicles delivering exceptional aftersales support services in the North West.
We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the automobile industry. When you join the Williams family, you will receive training and support to help you develop skills that will stand you in good stead for a long and successful career with us.
Working hours 8:00am – 5:00pm Monday to Friday (40 hours)
Our CRM Controllers fulfil a unique role within Williams. As a CRM controller your role is responsible for providing vital support for every department ensuring a smooth customer journey from initial enquiry to customer satisfaction for both Sales and Aftersales services.
Key responsibilities include monitoring data quality, producing reports, database maintenance, processing enquiries, and recording customer satisfaction surveys. This requires strong analytical skills, excellent communication skills and meticulous attention to detail. You will also be responsible of overseeing the CRM Administrator and ensuring their daily tasks are carried out to a high standard with accuracy and efficiency.
The role requires a proactive contributor to the Williams culture, being an ambassador for various staff incentives promoting its values and enhancing its family-oriented atmosphere. Experience of the motor industry would also be an advantage, but is not essential.
We offer excellent working facilities with a competitive salary, together with a host of other employee benefits including:
- Up to 27 days holidays (based on length of service), plus 8 bank holidays
- Pension scheme
- Life assurance cover
- Employee reward & recognition schemes
- Annual children’s Christmas party & staff party
- Staff discounts
- Subsidised prestige car scheme for employees
- £1,000 referral award
- Onsite parking
So, if you are a talented, motivated, customer focused individual looking to work for a prestigious company with strong family values, please apply now.
Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful.
No Agencies
Working Hours Full Time
Location Williams Stockport
Salary On Application
Benefits We offer excellent working conditions together with a highly competitive salary, bonus scheme and a host of other employee benefits.
Closing Date 02/08/2024
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CRM Controller employer: Williams Motor Group
Contact Detail:
Williams Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Controller
✨Tip Number 1
Familiarise yourself with the Williams Group's values and culture. Since they pride themselves on family-oriented service, demonstrating your alignment with these values during any interactions can set you apart as a candidate who truly fits into their team.
✨Tip Number 2
Brush up on your analytical skills and data management techniques. As a CRM Controller, you'll be responsible for monitoring data quality and producing reports, so showcasing your proficiency in these areas during interviews will be crucial.
✨Tip Number 3
Prepare to discuss your experience with customer satisfaction surveys and how you've used feedback to improve processes. This role is all about ensuring a smooth customer journey, so having concrete examples ready will demonstrate your capability.
✨Tip Number 4
Network with current or former employees of the Williams Group if possible. Gaining insights from their experiences can provide you with valuable information to tailor your approach and show that you're genuinely interested in being part of their team.
We think you need these skills to ace CRM Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the CRM Controller role. Emphasise your analytical skills, communication abilities, and any experience in customer service or the motor industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your proactive approach. Mention how you can contribute to the Williams culture and support their values as a family-oriented business.
Highlight Relevant Skills: In your application, specifically mention your experience with data quality monitoring, report production, and database maintenance. These are key responsibilities for the CRM Controller position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is crucial for this role, so make sure your application reflects that.
How to prepare for a job interview at Williams Motor Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a CRM Controller. Familiarise yourself with tasks like monitoring data quality and producing reports, as well as the importance of customer satisfaction in both Sales and Aftersales services.
✨Showcase Your Analytical Skills
Prepare to discuss your analytical skills during the interview. Be ready to provide examples of how you've used data to improve processes or customer experiences in previous roles, as this is crucial for the position.
✨Emphasise Communication Abilities
Since excellent communication skills are essential for this role, think of instances where you've effectively communicated with team members or customers. Highlight your ability to convey information clearly and concisely.
✨Demonstrate Cultural Fit
The Williams Group values a family-oriented atmosphere, so be prepared to discuss how you align with their culture. Share experiences that reflect your proactive contributions to team dynamics and your commitment to promoting company values.
