At a Glance
- Tasks: Handle customer calls, arrange service appointments, and ensure accurate information capture.
- Company: Join the family-run Williams Motor Group with a rich heritage since 1909.
- Benefits: Earn up to £6,000 in commission, enjoy 30 days holiday, and access health support.
- Other info: Enjoy career progression, modern facilities, and a supportive team environment.
- Why this job: Be the voice of our brand and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a positive, team-focused attitude are essential.
The predicted salary is between 25875 - 31625 £ per year.
Here at Williams Motor Group, our Customer Service Advisors play a vital role behind the scenes, acting as the first point of contact for customers booking services and supporting the smooth flow of work into our aftersales departments. This is a telephone-based role, ideal for someone who enjoys speaking with customers, handling a high volume of calls and working in a structured, professional environment.
Earnings and progression
We offer a competitive salary of £27,600, with the opportunity to earn up to £6,000 in commission each year based on performance. This is a role where strong performance is recognised, giving you the chance to build your earnings over time while developing your skills within a structured, supportive environment.
Working Pattern
This is a full‑time role, averaging around 40 hours per week across Monday to Friday, with shifts scheduled between 8.00am and 6.00pm. You’ll also work Saturday mornings on a 1‑in‑3 rota (8.30am–12.30pm).
About the Customer Service Advisor Role
As a Customer Service Advisor within our bookings team, you’ll manage inbound and outbound calls, arrange service appointments and ensure customer information is captured accurately and efficiently. You’ll work as part of a dedicated bookings function, supporting multiple sites and ensuring customers receive a clear, professional and consistent experience from their first contact with Williams. This is a non-customer‑facing role, focused entirely on telephone communication, system accuracy and customer support.
What you’ll be doing as a Customer Service Advisor
- Handling inbound and outbound customer calls in a bookings environment
- Arranging service and aftersales appointments accurately and efficiently
- Capturing and updating customer details on internal systems
- Providing clear information and setting expectations with customers
- Working closely with service and aftersales teams to support daily operations
- Managing workload professionally in a fast‑paced call‑handling role
What we’re looking for
- Previous experience in a telephone‑based customer service or call‑handling role is preferred but not essential
- Strong verbal communication skills and a confident telephone manner
- Accuracy, organisation and attention to detail
- Ability to work efficiently in a fast‑paced, target‑driven environment
- A positive, professional and team‑focused approach
What we offer
- Opportunity to earn up to £6,000 in commission each year based on performance
- Extensive training and ongoing coaching
- Clear career progression opportunities across Williams Motor Group
- Prestige staff car options and staff discounts across the Group
- Modern facilities and a professional, supportive team environment
- Generous annual leave - 30 days paid holiday (including Bank Holidays), rising to 35 days with length of service
- £1,000 employee referral bonus for introducing great people to the business
- Medicash healthcare scheme to support everyday health costs
- Employee Assistance Programme (EAP) offering confidential support, advice and counselling
- Wellbeing courses and support to help you look after your physical and mental health
- Company pension scheme and life assurance cover for long‑term security
- Employee reward and recognition schemes celebrating great performance
- Annual Williams summer staff event and children’s Christmas party
Why work for Williams
Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car. We’re proud of our people, our heritage and our core beliefs and we’re always looking for talented, driven individuals to help shape our next chapter.
Customer Service Advisor in Trafford employer: Williams Motor Co (Holdings) Ltd
At Williams Motor Group, we pride ourselves on being an exceptional employer that values skill, quality, and teamwork. Our modern workshops and commitment to ongoing training ensure that our Vehicle Technicians can thrive in a supportive environment, with clear pathways for career progression and competitive earnings. With generous benefits, including 30 days of annual leave and a focus on employee wellbeing, we create a workplace where you can take pride in your work and build a fulfilling long-term career.
Contact Details:
Williams Motor Co (Holdings) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Trafford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Williams Motor Co (Holdings) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Williams Motor Co (Holdings) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Trafford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Williams Motor Co (Holdings) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Williams Motor Co (Holdings) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Williams Motor Co (Holdings) Ltd!
How to prepare for a job interview at Williams Motor Co (Holdings) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
