Service Advisor EVHC Specialist

EVHC Specialist- Williams Motor Group

Average 41-hour week | 1-in-4 Saturdays | OTE £34,300-£37,050

Join Williams Motor Group and discover a modern, customer-focused Service Advisor role where smart technology, great service and work-life balance genuinely come together.

Earnings potential & progression

We offer OTE in the range of £34,300 to £37,050, depending on experience and level within the role.

Our top Service Advisors earn in the region of £40,000!

Earnings increase as you develop capability, confidence and performance, combining a competitive salary with performance-related bonus, supported by structured progression pathway. This is a role where staying, developing and performing is genuinely rewarded.

Working pattern

This is a full-time role, averaging 41 hours per week over 5 days, with just 1 in 4 Saturday mornings worked, supporting a healthy work-life balance.

An exciting opportunity has arisen for a Service Advisor EVHC Specialist to join our Aftersales team at Williams.

This is a varied customer-focused role with a particular emphasis on Electronic Vehicle Health Checks (EVHCs), supporting our customers throughout their service journey and helping to maximise opportunities within the workshop.

You’ll be responsible for ensuring customers fully understand their vehicle health check, discussing any recommended work and gaining authorisation, while delivering the high standard of customer service expected at Williams.

As a Service Advisor – EVHC Specialist, you will:

• Ensure customers receive an EVHC and supporting video and clearly understand the EVHC traffic light system.
• Contact customers to discuss recommended or additional work and gain the appropriate authorisation.
• Provide clear information around work required, completion times and payment.
• Support workshop loading and schedule work efficiently to help maximise workshop capacity.
• Keep customers updated throughout their vehicle’s journey, including any changes to expected completion or collection times.
• Ensure customer and vehicle information is accurately maintained on our systems.
• Produce sales invoices and ensure all relevant services and parts have been correctly charged.
• Provide customers with a clear explanation of work completed when their vehicle is collected.
• Carry out planned customer follow-up and prospecting activity.
• Actively promote relevant accessories, extended warranties and seasonal campaigns.
• Work closely with colleagues across Service, Parts and the Workshop to provide a seamless customer experience.

About You

We’re looking for someone who is confident communicating with customers and comfortable discussing recommended work and additional requirements.

You’ll be organised, proactive and able to build positive relationships with customers and colleagues. A strong focus on customer service is essential, alongside the ability to manage multiple customer requirements and keep information accurate and up to date.

Experience within an automotive Service Advisor or Aftersales environment would be beneficial.

What we offer

• Monthly performance bonus, with on-target earnings of £4,800 per year - earn even more for great performance
• Career development plan, including full manufacturer training and certification
• Structured working hours, averaging a 41-hour week with Saturday mornings on a 1-in-4 rota
• Ongoing investment in digital aftersales systems, supporting modern, efficient ways of working
• Prestige staff car options and staff discounts across the Group
• Great facilities and a professional, supportive team environment
• Generous annual leave - 30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
• £1,000 employee referral bonus for introducing great people to the business
• Medicash healthcare scheme to support everyday health costs
• Employee Assistance Programme (EAP) offering confidential support, advice and counselling
• Wellbeing courses and support to help you look after your physical and mental health
• Company pension scheme and life assurance cover for long-term security
• Employee reward and recognition schemes celebrating great performance
• Annual Williams summer staff event and children’s Christmas party

Why work for Williams

Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car.

We’re proud of our people, our heritage and our core beliefs and we’re always looking for talented, driven individuals to help shape our next chapter.

Interested?

If you enjoy delivering great customer service and want to work in a forward-thinking, premium automotive business, we’d love to hear from you.

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