Strategic Solutions Manager Creative

Salary: £60,000 per annum, plus company benefits

Location: Remote United Kingdom

Contract: Full Time

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hour's unpaid lunch break

Work model: Remote with occasional client meetings

Williams Lea seeks a Solutions Manager to join our team. Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employs nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The purpose of this role is to design, develop, and implement innovative solutions that meet the evolving needs of clients and customers. The postholder oversees the full solution development lifecycle—from initial concept through to final delivery—ensuring all outcomes are aligned with business goals and strategic objectives. Success in this role requires strong leadership, strategic thinking, and a deep understanding of both technology and business processes to deliver impactful, high-quality solutions.

Key responsibilities

• Designs creative and technical solutions for the Creative and Presentation Services vertical for new customers and/or introducing this service line to existing customers by leveraging the full range of Williams Lea RRD creative and presentation services capabilities.
• Collaborate with internal teams to assess requirements and recommend tailored approaches that align with client goals.
• Responsible for taking full ownership in presenting the value proposition for designated service line to customers.
• Create/maintain strategies, sales & marketing materials that enable closing the sale efficiently. This includes reviewing value proposition regularly, developing standardized collateral, optimising costs and introducing creative pricing models and identifying new and innovative channels to present the solution to customers.
• Support the successful delivery of all opportunity assessment and diligence activities; identify resources required to successfully deliver the assessment opportunity.
• Lead execution of the assessment findings, where necessary.
• Provide SME support to field when required for QBR, "C-Level Meetings".
• Develop meaningful content for QBR's related to introducing the service line to customers.
• Develop initial implementation plan for opportunities and coordinate with the implementation.
• Create and manage a "Knowledge book" detailing new business engagements.
• Encourage innovation, ideas and input regarding service improvements from all employees.
• Ensure that communication is effective and sharing of knowledge is routine.
• Challenge the status quo where appropriate and seek innovative service solutions.

Personal attributes

• Examples of leading assessment and discovery activities with prospects.
• Ability to collaborate across Marketing, Technology, and Sales to refine service lines and solution offerings.
• Strong client-facing communication skills, especially with senior/executive audiences.
• Ability to analyse creative service requirements and recommend pricing/commercial models.
• Experience with SOWs and negotiating positions internally/externally.
• High proficiency in MS Office for building presentations/solutions.

Using AI in your application

We’re happy for you to use AI tools to research us, polish your CV/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience. To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).