Strategic Solutions Manager

Salary: £60,000 per annum, plus company benefits

Location: Remote United Kingdom

Contract: Full Time

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hour's unpaid lunch break

Work model: Remote with occasional client meetings

Williams Lea seeks a Solutions Manager to join our team. Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Purpose of role:

Responsible for leading the strategic definition, design, and assurance of best-fit document production solutions for new and existing customers. The role owns the end-to-end solution lifecycle, from early opportunity shaping and value proposition definition through to implementation handover, ensuring alignment with customer objectives, operational capability, regulatory requirements, and commercial goals.

The Solutions Manager – Document Production works in close collaboration with Sales teams to identify, shape, and solution opportunities for prospective and existing customers. Acting as a subject matter expert and strategic partner, the role supports opportunity qualification, solution positioning, and customer engagement.

Key responsibilities:

• Collaborate closely with Sales to identify, qualify, and solution document production opportunities for both prospective customers and existing accounts.
• Support opportunity shaping by translating customer needs into clear, compelling, and best-fit document production solutions.
• Take full ownership of articulating and presenting the document production value proposition to customers in collaboration with Sales.
• Lead customer discovery sessions, workshops, and solution discussions to define current state challenges and future-state operating models.
• Develop, maintain, and evolve solution strategies, sales enablement materials, and standardised solution collateral to support efficient opportunity conversion.
• Lead document production assessment and diligence activities, defining scope, approach, timelines, and success criteria.
• Analyse current state document production environments and develop pragmatic, customer-aligned recommendations.
• Prepare and present assessment findings, solution options, and business cases to customer stakeholders.
• Provide subject matter expertise to support executive level discussions, QBRs, and strategic customer engagements.
• Develop high-level implementation and transition plans for approved opportunities, ensuring sales commitments are accurately reflected.
• Collaborate with Implementation and Operations teams to ensure a smooth, accurate handover from presales to delivery.
• Develop and maintain accurate benchmarking information to support value-based solutioning and Sales conversations.
• Develop meaningful QBR and customer content focused on document production performance, optimisation opportunities, and roadmap recommendations.
• Collaborate with Marketing on demand generation initiatives, thought leadership, and web content related to document production services.
• Work with Technology teams to enhance existing platforms and evaluate new technologies that improve automation, workflow efficiency, compliance, and scalability.
• Establish and maintain relationships with external service partners, including technology providers, equipment vendors, and software partners.
• Create and maintain a document production "knowledge book" capturing solution designs, best practices, benchmarks, and lessons learned.
• Encourage innovation and continuous improvement by contributing insights and recommendations for service evolution.
• Ensure clear communication and effective knowledge sharing across Sales, Operations, Technology, and Delivery teams.
• Challenge the status quo where appropriate to ensure customer and organisational best fit.
• Regularly report on solutioning activity, achievements, and risks using prescribed tools and governance frameworks.
• Continually develop personal expertise to remain effective in a changing document production and technology landscape.

Personal attributes:

• Strong operational understanding of document production workflows, controls, and service delivery models.
• Proven ability to operate in a strategic context and translate customer objectives into executable solutions.
• Financially and commercially astute, with experience assessing requirements and recommending pricing and commercial structures.
• Working knowledge of MSAs, SOWs, and LOIs with the ability to engage effectively with internal and external legal and commercial stakeholders.
• Strong client-facing communication skills, with the ability to lead senior and executive level discussions.
• Demonstrated ability to collaborate and influence across matrix and virtual environments without direct authority.
• Ability to influence outcomes at senior and executive levels through insight and subject matter expertise.
• Detail-oriented, proactive, and customer-focused problem solver.
• Appropriate level of technical knowledge in document production platforms, workflows, and technologies to support solution design.

Skills and Certifications:

• Project Management certification preferred.
• Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio.

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

Equality and Diversity:

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).

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