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- Tasks: Manage office services, including reprographics, mail, and client interactions.
- Company: Join Williams Lea, a leader in innovative business processes for over 200 years.
- Benefits: Enjoy a professional work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: High school diploma and 3 years of office experience required; strong communication skills essential.
- Other info: Must be able to lift up to 50 lbs and work in a fast-paced environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
**This website is operated, hosted and managed by Williams Lea Limited,** **3 Savannah Way, Leeds LS10 1AB, United Kingdom.****. View our** .Senior Office Services Associate – Mon – Fri 9am-6pm page is loaded## Senior Office Services Associate – Mon – Fri 9am-6pmlocations: WL USA Goodwin Procter LLP Santa Monicatime type: Full timeposted on: Posted Todayjob requisition id: R251002411**Job qualifications*** High school diploma or equivalent.* Minimum 3 years’ office services experience preferably in a legal, banking or large corporate environment.* Skilled in the use of mail, phone, email, digital reprographics and mail equipment.* Familiar with general back office procedures to meet and maintain client satisfaction.* Proven customer service skills are required in order to create, maintain and enhance customer relationships.* Good written and verbal communication skills, including professional telephone and email etiquette.* Attention to detail with good organizational skills.* Must be able to meet deadlines and complete all projects in a timely manner.* Ability to handle sensitive and/or confidential documents and information.* Able to make independent decisions that conform to business needs and policy.* Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.* Must work well in a team environment.* Must be able to interact effectively with multi-functional and diverse backgrounds.* Ability to work in a fast-paced environment.* Must be self-motivated with positive can-do attitude.**Supervision*** Number and title(s) of direct reports (if any): n/a* Received: Lead Office Services Associate, Supervisor, Manager, Director**Job relationships*** Internal: This position works closely with the Office Services team* External: Clients**Job duties**(\\* denotes an “essential function”)* \\*Utilize appropriate logs for all office services work.* \\*Ensure that job tickets are properly filled out before beginning work.* \\*Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.* \\*Follow procedures to run jobs in proper order.* \\*Communicate with supervisor or client on job or deadline issues.* \\*Meet contracted deadlines for accepting, completing, and delivering all work.* \\*Troubleshoot basic equipment problems.* Be able to lift up to 50 lbs. on a regular basis.* Prioritize workflow.* Performs Quality Assurance on own and work of others.* Load machines with various paper, toner, supplies.* Answer telephone, emails, and place service calls when needed.* Interact with clients in person, over the phone or electronically.* Adhere to Williams Lea policies in addition to client site policies.* Use equipment and supplies in a cost-efficient manner.* May train new Office Services Associates.**Working conditions*** Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.* Ability to work overtime as needed.* Work is performed in a professional work environment.* Professional attire required.* Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.* Must be able to work standing up all or most of the time.**Statement of other duties** This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.**Longevity driven by innovation**In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization. #J-18808-Ljbffr
Senior Office Services Associate - Mon - Fri 9am-6pm employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Office Services Associate - Mon - Fri 9am-6pm
✨Tip Number 1
Familiarise yourself with the specific office services tools and equipment mentioned in the job description. Being able to demonstrate your proficiency with reprographics, mail handling, and digital equipment during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully managed client relationships in previous roles. This will show that you understand the importance of client satisfaction in a corporate environment.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide specific instances where you've had to troubleshoot issues or make independent decisions. This is crucial for demonstrating your ability to handle the fast-paced nature of the role.
✨Tip Number 4
Since teamwork is essential for this position, think of examples where you've successfully collaborated with diverse teams. Be ready to share how you contributed to a positive team environment and achieved common goals.
We think you need these skills to ace Senior Office Services Associate - Mon - Fri 9am-6pm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in office services and customer service. Emphasise any roles in legal, banking, or corporate environments, as these are preferred.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to work in a fast-paced environment. Mention specific examples of how you've handled sensitive information and maintained client satisfaction.
Highlight Communication Skills: Since good written and verbal communication skills are essential, ensure you demonstrate these in your application. Use professional language and clear formatting to make your application easy to read.
Showcase Teamwork Experience: Include examples of how you've successfully worked in a team environment. This could be through collaborative projects or training new staff, which aligns with the job's requirements.
How to prepare for a job interview at Williams Lea
✨Showcase Your Experience
Make sure to highlight your previous office services experience, especially in legal or corporate environments. Be prepared to discuss specific examples of how you've handled tasks similar to those listed in the job description.
✨Demonstrate Customer Service Skills
Since this role requires strong customer service abilities, think of instances where you've successfully managed client relationships. Share stories that illustrate your communication skills and ability to resolve issues effectively.
✨Emphasise Attention to Detail
Given the importance of accuracy in this position, be ready to discuss how you ensure quality in your work. Mention any systems or processes you use to maintain high standards and meet deadlines.
✨Prepare for Team Dynamics
This role involves working closely with a team, so be prepared to talk about your teamwork experiences. Highlight how you collaborate with others and adapt to diverse backgrounds, as well as any leadership roles you've taken on.
