At a Glance
- Tasks: Be the welcoming face of our company, ensuring every guest feels valued and appreciated.
- Company: Join a global leader in corporate services with a commitment to excellence.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounts on tech and gym memberships.
- Other info: Opportunities for career growth and a supportive, diverse workplace await you.
- Why this job: Make a lasting impression and elevate guest experiences in a dynamic environment.
- Qualifications: Previous reception experience and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Williams Lea seeks a Senior Receptionist to join our team!
Purpose of role
The Senior Receptionist will serve as the initial point of contact for clients and guests, thereby representing the first impression of our client’s firm. The professionalism, courtesy, and efficiency demonstrated by the team are essential in conveying the values of the organisation. It is imperative that the reception staff act as ambassadors for the brand and company, consistently providing exemplary service and a warm welcome to all visitors. Their efforts should ensure that each guest’s arrival is both positive and memorable.
Key responsibilities
- Welcoming guests at the 8th Floor lobby and acting as the main point of contact for any Front of House related matters for visitors/guests or employees for the firm.
- Escorting VIPs to meeting rooms ensuring an elevated service is provided.
- Continually monitoring reception inbox ensuring e‑mails are responded to in a timely manner, prioritising urgent enquiries, and forwarding relevant correspondence to the appropriate team members.
- Liaising with other departments to ensure efficient communication and guest service, creating a 'one team' approach to delighting your guests.
- Occasional requirement to support client functions that run into the evening, requiring additional FOH support.
- Upholding the client’s expectations in every interaction to ensure consistency and professionalism.
- Delivering 5-star services and continuously striving to improve standards.
- Taking the lead in FOH Operations, overseeing daily activities, proactively solving problems, and ensuring smooth operations.
- Assisting Team Leader with reporting and SOP management.
- Implementing service enhancements from a FOH perspective.
- Working with catering to ensure all requirements and refreshments for meetings are organised.
- Identifying opportunities to further enhance and evolve service and first impressions.
Personal attributes
- Previous experience in a Reception and People Management role is essential.
- Experience working on a reception desk for a blue-chip company within a busy office environment.
- Professional presentation and great interpersonal skills.
- Excellent command of the English language, both verbal and written.
- Operational experience working at prestigious events is beneficial.
- Highly organised with an eye for detail.
- Passion for achieving excellent guest service.
- Ability to work well under pressure and act pro-actively.
- Excellent leadership skills and experience in managing a team.
- Ability to prioritise and plan ahead.
- A welcoming positive manner and understanding of good customer service.
- A team player willing to go the extra mile.
- Integrity and embracing the company philosophy.
- Customer focus and ability to understand client needs.
- Relationship management and communication skills.
- Knowledge of MS Office and A/V equipment is an advantage.
- Administrative skills to multitask and provide support.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part-time roles).
- Salary sacrifice schemes, retail vouchers.
- Life Assurance.
- Private Medical Insurance.
- Health Assessments.
- Discounted gym memberships.
- Referral Scheme.
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate based on any protected characteristic. It will build a culture that values openness, fairness, and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.
Senior Corporate Receptionist employer: Williams Lea
At Williams Lea, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values professionalism and teamwork. Our comprehensive benefits package, including generous holiday allowances and private medical insurance, supports both your personal and professional growth. Join us in a dynamic environment where your contributions are recognised, and you have the opportunity to develop your career while delivering outstanding service as a Senior Corporate Receptionist.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Corporate Receptionist
✨Tip Number 1
First impressions matter, so make sure you nail that initial greeting! When you walk into the interview, be confident, smile, and remember to maintain eye contact. This sets a positive tone right from the start.
✨Tip Number 2
Show off your people skills! During the interview, share examples of how you've built relationships in previous roles. Highlight your ability to work as part of a team and how you’ve gone the extra mile for guests or clients.
✨Tip Number 3
Be prepared to discuss how you handle pressure. As a Senior Receptionist, you'll need to juggle multiple tasks. Share stories about times you’ve successfully managed busy situations while keeping a calm and professional demeanour.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the role by asking about the team dynamics or how they measure success in guest services. This not only demonstrates your enthusiasm but also helps you gauge if it’s the right fit for you.
We think you need these skills to ace Senior Corporate Receptionist
Some tips for your application 🫡
Show Off Your Professionalism:As a Senior Receptionist, you’ll be the first point of contact for clients and guests. Make sure your application reflects your professionalism and courtesy. Use clear, polite language and highlight any relevant experience that showcases your ability to represent a brand effectively.
Tailor Your Application:Don’t just send out the same application everywhere! Tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role, like managing the reception inbox or liaising with other departments, to show you’re the perfect fit for the team.
Highlight Your Interpersonal Skills:Great interpersonal skills are key for this role. In your application, share examples of how you've built relationships in previous jobs. Whether it’s greeting guests or collaborating with colleagues, let us know how you create a welcoming atmosphere.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Williams Lea
✨Know the Company Inside Out
Before your interview, take some time to research Williams Lea. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Greeting
As a Senior Receptionist, your first impression is crucial. Practice a warm and professional greeting. You might even want to role-play with a friend to get comfortable with how you present yourself when welcoming guests.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Think of specific examples from your past experience where you successfully juggled responsibilities, especially in a busy office environment.
✨Demonstrate Team Spirit
Williams Lea values collaboration, so be ready to talk about how you've worked with others to enhance guest experiences. Share stories that highlight your ability to build relationships across teams and contribute to a positive work atmosphere.
