Reprographics / Office Services Operator

Reprographics/Office Services Operator

Salary: £28,860 per annum, plus company benefits

Location: London, EC2N 4BQ

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, shifts between 8am and 8pm, 7.5 hours each, plus 1 hour unpaid break

Work model: Fully onsite

Williams Lea seeks a Reprographics/Office Services Operator to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The role is to provide a professional Printroom service, along with additional mailroom and office duties, to all of the client\’s employees and contractors. It involves supporting the client in meeting deadlines and maintaining a high standard of work, while always prioritising the customer by demonstrating excellent customer service skills. The aim is to help run an efficient service and ensure all contractual Service Level Agreements are consistently met.

Key responsibilities

• Scan, print and copy documents for the client, making sure work is quality checked and sent back correctly.

• Printing and finishing complex Litigation documents (\’bibles\’) for court is a key part of the role

• Deal with incoming post. Sort and scan everything and e-mail to the relevant departments.

• Deal with outgoing post via Royal Mail/DX

• Book outbound couriers and deal with incoming couriers quickly and efficiently.
• On occasion, assist with the resetting of meeting rooms, collaboration areas, VC rooms and touchdown workstations and to report any issues appropriately
• Ambassador style of service, to build relationships and gain awareness of activities within the business that may require additional or expected service.
• Support colleagues and work as a team in order to achieve the best results for clients.
• Provide assistance and support to ensure the working environment is clean and tidy
• Carry out regular checks of the printer areas in area of responsibility, making sure adequate paper and toner are in MFDs, providing top-ups/replacements, when appropriate
• Manage stationery stock levels, storage, distribution and replenish stock supplies efficiently
• Comply with departmental procedures.
• Any other like services requested by the Client that can reasonably be assumed as part of the normal operations subject to availability of WL personnel.
• Report any issues to the Senior