At a Glance
- Tasks: Support legal teams with reprographics, document finishing, and office services.
- Company: Join WilliamsLea, a leader in tech-enabled business support services.
- Benefits: Enjoy 25 days holiday, private medical insurance, and gym discounts.
- Other info: Flexible, supportive workplace with opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real impact in a fast-paced environment.
- Qualifications: Previous reprographics experience and strong customer service skills required.
Salary: £30,800 per annum, plus company benefits.
Location: London, EC2M 2AT.
Contract: Full Time, Permanent.
Shifts: 40 hours per week, Monday – Friday, working shifts between the hours of 8am and 8pm with 1 hour unpaid lunch. 1 in 4 weekend on‑call cover.
Work model: Fully onsite.
WilliamsLea is the leading global provider of skilled, technology‑enabled, business‑critical support services. We seek a Reprographics and Office Services Operator to join our team and provide pro‑active on‑site office support to legal fee earners.
Key Responsibilities
- Scan, print, copy in various formats and sizes.
- Finish documents using wire/comb & velo binding equipment.
- Create e‑bibles.
- QC all work.
- Deal with incoming post: sort, scan and e‑mail to relevant departments.
- Deal with outgoing post: franking/royal mail, book couriers, and manage incoming couriers efficiently.
- Set up meeting rooms.
- Support archiving requests.
- Build relationships with clients and manage their perceptions and expectations by proactively supporting needs.
- Support colleagues and work as a team in order to achieve the best results for clients.
- Comply with departmental procedures.
- Assist with stationery replenishment and record items that need ordering.
Personal Attributes
- Previous reprographics experience is essential.
- A proactive attitude, floor walking where necessary to support fee earners.
- Good PC skills with knowledge of Microsoft Word and Excel.
- Outstanding customer service skills.
- Ability to think outside the box and make decisions if required in the absence of the Team Leader or Senior Operator.
- Ability to handle difficult situations well and act appropriately.
- Display an adaptable and flexible approach.
- Team player – personable and willing to help out wherever required.
Rewards and Benefits
- 25 days holiday, plus bank holidays (pro‑rata for part time or fixed term roles).
- Salary sacrifice schemes.
- Retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance.
- Private Medical Insurance.
- Dental Insurance.
- Health Assessments.
- Cycle‑to‑work scheme.
- Discounted gym memberships.
- Referral Scheme.
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
Reprographics and Office Services Operator employer: Williams Lea
At WilliamsLea, we pride ourselves on being a leading global provider of skilled, technology-enabled support services, offering a dynamic work environment in the heart of London. Our commitment to employee growth is reflected in our comprehensive benefits package, including private medical insurance, life assurance, and opportunities for professional development. Join us to be part of a diverse team that values collaboration and innovation, ensuring you have the tools and support needed to thrive in your role as a Reprographics and Office Services Operator.
StudySmarter Expert Advice🤫
We think this is how you could land Reprographics and Office Services Operator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Williams Lea. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Williams Lea before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reprographics and Office Services Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Williams Lea:Your cover letter is your chance to shine! Tell us why you want to work at Williams Lea specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Williams Lea!
How to prepare for a job interview at Williams Lea
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
