Reprographics and Office Services Operator

Salary: £30,800 per annum, plus company benefits.

Location: London, EC2M 2AT.

Contract: Full Time, Permanent.

Shifts: 40 hours per week, Monday – Friday, working shifts between the hours of 8am and 8pm with 1 hour unpaid lunch. 1 in 4 weekend on‑call cover.

Work model: Fully onsite.

WilliamsLea is the leading global provider of skilled, technology‑enabled, business‑critical support services. We seek a Reprographics and Office Services Operator to join our team and provide pro‑active on‑site office support to legal fee earners.

Key Responsibilities

• Scan, print, copy in various formats and sizes.
• Finish documents using wire/comb & velo binding equipment.
• Create e‑bibles.
• QC all work.
• Deal with incoming post: sort, scan and e‑mail to relevant departments.
• Deal with outgoing post: franking/royal mail, book couriers, and manage incoming couriers efficiently.
• Set up meeting rooms.
• Support archiving requests.
• Build relationships with clients and manage their perceptions and expectations by proactively supporting needs.
• Support colleagues and work as a team in order to achieve the best results for clients.
• Comply with departmental procedures.
• Assist with stationery replenishment and record items that need ordering.

Personal Attributes

• Previous reprographics experience is essential.
• A proactive attitude, floor walking where necessary to support fee earners.
• Good PC skills with knowledge of Microsoft Word and Excel.
• Outstanding customer service skills.
• Ability to think outside the box and make decisions if required in the absence of the Team Leader or Senior Operator.
• Ability to handle difficult situations well and act appropriately.
• Display an adaptable and flexible approach.
• Team player – personable and willing to help out wherever required.

Rewards and Benefits

• 25 days holiday, plus bank holidays (pro‑rata for part time or fixed term roles).
• Salary sacrifice schemes.
• Retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance.
• Private Medical Insurance.
• Dental Insurance.
• Health Assessments.
• Cycle‑to‑work scheme.
• Discounted gym memberships.
• Referral Scheme.

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.