At a Glance
- Tasks: Welcome visitors and provide top-notch customer service while managing office requests.
- Company: Join Williams Lea, a company that values diversity and offers career growth.
- Benefits: Enjoy 25 days holiday, health insurance, and discounts on tech and gym memberships.
- Other info: Flexible shifts with opportunities for personal and professional development.
- Why this job: Be the face of the company and make a real impact in a dynamic environment.
- Qualifications: Previous reception or customer service experience is essential.
The predicted salary is between 19447 - 19447 £ per year.
This Full time on site position offers great opportunities for career growth.
Receptionist Salary: £19,447.85 per annum(£26,521 FTE), plus company benefits
Shifts: 27.5 hours per week, Monday - Friday, rotational shifts 8am-2pm and 11am-5pm with 30 minutes unpaid break
- Work model: Fully onsite
- Purpose of role
The Reception team provides administrative front line service to all visitors and provides support to all staff, the role requires a certain amount of flexibility.
The primary focus of the Receptionist will be to deal with requests which come into the Office Services team.
Key responsibilities
- Collection and opening of post within SLA
- Special and Recorded Post processing
- Welcome visitors with a high standard of customer service, signing in guests and issuing access cards with prior authorisation
- Delivering a high quality standard of corporate service including arranging client meetings and events
- Ensuring a smooth running of daily requests, showing flexibility and willingness to support colleagues and take on additional duties if required
- Liaising with the Office Services team for training materials and printing needs for seminars to ensure a prompt start for training events
- Dealing with administration tasks
- Dealing with telephone and email enquiries in a timely manner
- Ensuring that the post deadlines are kept to.
- Reprographics, scanning and printing
- General maintenance of general office equipment
- Assisting with moving and transportation of boxes around the office
- Personal attributes
- Previous reception/customer service experience essential
- Well presented, with excellent communication skills (written and vernal)
- Strong customer focus
- Ability to operate at all levels within the organisation
- Confident and with a professional, business-like manner
- Ability to work under pressure, maintaining accuracy and delivering against timescales
- Team player, consistently in tune with the aims and objectives of the business
- Excellent time management and organisational skills
- Ability to carry out delegated functions/tasks/projects
- High level of confidentiality in management of staff
- Able to meet deadlines and priorities tasks
- An understanding of an employer’s statutory and 'best practice’ Health & Safety requirement
- Strong administration skills and fully conversant with Microsoft packages such as Word and Excel
- Rewards and Benefits
- 25 days holiday, plus bank holidays(pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our Tech Scheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
- Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation ("protected characteristic") in discrimination law.
It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at
(we do not accept applications to this email address).
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Receptionist at Williams Lea employer: Williams Lea
Williams Lea is an excellent employer that champions diversity and offers a dynamic work culture in the heart of London. With competitive pay, generous holiday benefits, and ample opportunities for career development, employees can thrive in a supportive environment while working on exciting design projects. Join us to be part of a globally recognized team that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist at Williams Lea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Williams Lea. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Williams Lea before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist at Williams Lea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Williams Lea:Your cover letter is your chance to shine! Tell us why you want to work at Williams Lea specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Williams Lea!
How to prepare for a job interview at Williams Lea
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
