Receptionist

Salary: £31,692 per annum, plus company benefits

Location: London, EC4N 8AF (EC2V 5HA from mid July)

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 8am until 4:30pm, 9am until 5:30pm and 9:30am until 6pm on a rotational basis with 1 hour unpaid break

Work model: Fully onsite

Williams Lea seeks a Receptionist to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Purpose of role

The primary focus of the Receptionist role is to deliver excellent customer service at all times and provide administrative and front line service to all visitors and staff.

Key responsibilities

• Promptly and efficiently deal with telephone calls
• Take and pass on messages accurately as required
• The main point of contact for any visitor/guest or employee for the organisation
• Greet and interact with visitors to the location informing the host of the guest’s arrival
• Arrange travel & couriers for location with accurate vehicle and destination information
• Deal with any other reception or switchboard duties as required
• Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
• Book and allocate meeting room space on our tablets and meeting room booking system
• Action any requirements for hospitality including ordering catering and presenting in the meeting room at the required times
• Book fine dining, confirming menu choices and noting dietary requirements
• Book meeting requirements (e.g. AV equipment, beverages, flipchart, screen, etc.)
• Action and manage promptly any changes to requirements
• Troubleshoot and manage AV equipment
• Assist clients with setting up teams calls
• Booking in visitors and guests with the building reception/security team
• Liaising with office services for room set ups/furniture removal
• Having an eye for detail and checking rooms are perfect each time
• Car park control
• Ensuring that the guests and hosts are taken care of offering excellent customer care skills at all times

Personal attributes

• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment
• Exceptional customer service skills to effectively greet and communicate with callers and visitors
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors
• Ability to work in a fast-paced team environment
• Ability to effectively and professionally communicate with co-workers and clients
• Attention to detail with an emphasis on accuracy and quality
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritise work to balance multiple projects and deadlines
• Excellent verbal and written communication skills
• Self-motivated and the ability to multi-task

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).

Work Location: In person