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- Tasks: Lead a dynamic team to deliver high-quality presentations and ensure client satisfaction.
- Company: Join a global leader in presentation services with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a diverse team with excellent career advancement opportunities.
- Why this job: Make a real impact by driving operational excellence in a fast-paced environment.
- Qualifications: Experience in team management and a passion for client service.
The predicted salary is between 45000 - 55000 £ per year.
The Presentations Service Manager supports the delivery of a high-quality, client-facing Presentations team, ensuring efficient day-to-day running of the service. The role focuses on operational execution, team oversight, and maintaining service levels, while supporting the Presentations Operations Director in driving operational excellence, scalability, and continuous improvement across a 24/7 global delivery model. This role is hands-on and delivery-focused, with accountability for managing workflow, supporting the team, and ensuring client requirements are met in a fast-paced, high-volume environment.
Service Delivery & Operations
- Own day-to-day service performance, ensuring delivery against SLAs, quality standards, and client expectations.
- Monitor and actively manage queue volumes, turnaround times, and workflow distribution across onshore and offshore teams.
- Build strong relationships with regional teams, ensuring daily communication to resolve any issues.
- Implement effective prioritisation strategies, particularly during peak demand and priority driven requests.
- Drive continuous improvement, keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes to avoid in future.
- Flexible and willing to adapt to business needs, undertaking any ad hoc duties as requested by the management team.
Team Leadership & Management
- Lead, develop, and manage a multi-layered and diverse team.
- Drive performance management, including objective setting, regular feedback, and annual reviews.
- Support performance management processes, including regular feedback and coaching.
- Support recruitment, onboarding, and training to ensure the team scales effectively with demand.
- Facilitate the sharing of knowledge and training with the team, ensuring direct and indirect reports understand and are compliant with company and client policies, SLAs, and expected quality of work, utilising corrective action when necessary.
- Manage the overall effectiveness of the team's performance. Coach and manage the performance of team to maximise potential. Manage operational training needs for inclusion in development plans.
Client & Stakeholder Management
- Act as senior escalation point for client queries, complaints, and service challenges.
- Build effective working relationships with stakeholders, ensuring clear communication around service capabilities, SLAs, and queue expectations.
- Resolve issues escalated by the client. Ownership of client feedback and monitoring client satisfaction levels.
- Deliver regular service updates and performance insights to stakeholders.
Operational Strategy & Continuous Improvement
- Translate strategic direction from the Presentations Operations Director into actionable operational plans.
- Identify and implement process improvements to increase efficiency, reduce rework, and enhance service quality.
- Leverage MI reporting to track performance trends, identify risks, and drive data-led decision making.
- Support global alignment initiatives across regions (EMEA, US, APAC) to ensure consistency in service delivery.
Presentations Manager employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presentations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your skills align with their needs, especially in service delivery and team management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your answers. Focus on demonstrating your hands-on approach and problem-solving skills.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Presentations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Presentations Manager role. Highlight your experience in service delivery and team management, as well as any specific achievements that align with the job description.
Showcase Your Leadership Skills: We want to see how you lead and develop teams! Share examples of how you've managed performance, provided feedback, or facilitated training in your previous roles. This will help us understand your approach to team leadership.
Demonstrate Problem-Solving Abilities: In a fast-paced environment, being able to resolve issues quickly is key. Include instances where you've successfully tackled challenges or improved processes, especially in client-facing situations.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Williams Lea
✨Know Your Service Delivery Inside Out
Make sure you understand the key performance indicators and service level agreements relevant to the Presentations Manager role. Familiarise yourself with how to monitor queue volumes and turnaround times, as well as strategies for managing workflow across teams. This knowledge will show that you're ready to hit the ground running.
✨Showcase Your Team Leadership Skills
Prepare examples of how you've led diverse teams in the past. Think about specific instances where you’ve driven performance management or facilitated training. Be ready to discuss your approach to coaching and developing team members, as this is crucial for the role.
✨Demonstrate Your Client Management Expertise
Be prepared to talk about your experience in handling client queries and complaints. Highlight any successful strategies you've used to build strong relationships with stakeholders and how you’ve resolved issues effectively. This will illustrate your ability to maintain high client satisfaction levels.
✨Emphasise Continuous Improvement Mindset
Think of examples where you've identified process improvements or implemented operational changes that enhanced service quality. Discuss how you leverage data to make informed decisions and drive efficiency. This will show that you’re not just about maintaining standards but also about pushing for excellence.