At a Glance
- Tasks: Lead digital transformation projects and design impactful products for public sector clients.
- Company: Join Williams Lea, a global leader in technology-enabled business support services.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a cycle-to-work scheme.
- Other info: Work remotely with opportunities for career growth in a diverse environment.
- Why this job: Shape the future of public records with innovative digital solutions.
- Qualifications: Experience in product development and strong stakeholder management skills required.
The predicted salary is between 75000 - 80000 £ per year.
Salary: £75,000-80,000 per annum depending on experience
Contract: Permanent, full time
Shifts: 37.5 hours per week worked Mon-Fri 9am-5:30pm with a 1-hour unpaid lunch
Work model: Remote (Must be able to attend client sites in Central London and Norwich when required)
Williams Lea and TSO seek a Senior Product Manager to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Job Purpose
As Senior Product Manager, you’ll play a pivotal role in driving digital transformation through the design and delivery of impactful products and programmes for a major public sector client, supporting their role in publishing authoritative public information in the UK.
This is a high-impact, hands-on position where you'll help shape the future of how essential public records are accessible through modern digital services. You’ll also contribute to a complex, multi-year contract spanning five core objectives and seven strategic workstreams, each grounded in product-led initiatives.
Working closely with the Senior Account Director, you’ll translate strategic goals into actionable product roadmaps, lead cross-functional delivery, and ensure alignment with client needs and wider public sector priorities. The role calls for strong leadership, excellent organisation, and the ability to manage multiple timelines and stakeholders with both confidence and empathy.
You’ll also be expected to take a hands-on approach—shaping briefs and proposals, coordinating cross-functional teams, managing risks, and championing delivery excellence across technology, design, content, and operations.
Key Responsibilities
- Strategic Programme and Project Planning
- Lead a programme to deliver the transformation of digital services that achieves agreed strategic goals which reflect both internal and client strategic goals
- Translate strategic objectives into product roadmaps and defined workstreams
- Work across functional teams in the early stages of idea development to make sure that new proposals align with the strategic roadmap and can realistically be delivered within constraints (e.g. time, budget, technical capability)
- Governance, Timelines & Risk Management
- Own and maintain the master delivery roadmap and integrated project timelines
- Track and report weekly, monthly, and quarterly on performance metrics, progress against milestones, and contract compliance
- Maintain risk and issue logs; lead remediation planning and embed RAG status reviews and structured delivery cycles
- Stakeholder Engagement & Cross-functional Coordination
- Act as the senior liaison between internal teams, ensuring clarity and consistency across all communications
- Coordinate with product, technology, operations, sales, content, and marketing teams to align around shared goals
- Lead key meetings such as project kick-offs, strategic reviews, and milestone assessments
- Delivery Operations & Execution
- Create detailed project plans and ensure successful delivery across phases (design, build, test, release, transition to BAU)
- Champion delivery best practices and educate teams on scope, objectives, and success criteria
- Manage seamless handoffs and delivery transitions, minimising service disruption and quality risks
- Quality Assurance & Documentation
- Ensure all project documentation is accurate, consistent, and contractually compliant
- Develop and maintain templates, tools, and knowledge-sharing resources to support efficient delivery
- Establish robust documentation and training processes for new services/products entering live operation
- Communication & Reporting
- Produce and support internal and external reporting including delivery dashboards, governance papers, annual reviews, and strategic plans
- Represent the delivery function at client governance boards and internal strategic meetings
Skills & Competencies
- Proven experience in programme delivery and product development, ideally in the digital or public sector space
- Strong understanding of project and product lifecycles, including Agile, Waterfall, and hybrid methodologies
- Outstanding stakeholder management and communication skills
- Ability to manage complex interdependencies across multi-disciplinary teams
- Strong analytical and problem-solving capabilities, with a focus on risk mitigation and performance tracking
- Comfortable working in fast-paced, evolving environments with competing priorities
- Skilled in producing executive-level reports and supporting governance documentation
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager in Norwich
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Williams Lea!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Williams Lea would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Williams Lea through your school's career services!
We think you need these skills to ace Senior Product Manager in Norwich
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager position at Williams Lea. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Williams Lea
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
