At a Glance
- Tasks: Manage mail services, assist with office tasks, and support the team.
- Company: Join Williams Lea, a global leader in business support services.
- Benefits: Enjoy 25 days holiday, private medical insurance, and gym discounts.
- Other info: Diverse workplace committed to equality and employee well-being.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Salary: £26,227.50 per annum plus company benefits
Location: Newport, South Wales NP10 8UH
Contract: Full Time, Permanent
Shifts: 37.5 Hours per week, Monday to Friday with 1 hour unpaid lunch break, working between core hours of 8am to 5pm
Work model: Fully onsite
Williams Lea seeks an Office Services Operator to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of role
The role of the Office Services Assistant is a key position in providing services to our client and reporting to the Office Manager.
Key Responsibilities
- Deal with all functions of Mail services, sorting, scanning, distributing around the office within SLA's.
- Dealing with all incoming Special, Signed for, tracked, Hand deliveries and courier deliveries.
- Dealing with all outgoing post, collecting from around the office, booking on systems.
- Deal with day to day queries from the inbox and liaise with the client.
- General maintenance of copiers
- Assist with other tasks within the Office Services team.
Personal Attributes
- Previous reception/telephonist/customer service experience
- Well presented, with excellent communication skills (written and verbal)
- Strong customer focus
- IT skills – knowledge of Microsoft packages
- Good attention to detail
- Ability to prioritise and work under pressure
- Ability to plan ahead and anticipate problems
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.
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Office Services Operator in Newport employer: Williams Lea
Williams Lea is an excellent employer that champions diversity and offers a dynamic work culture in the heart of London. With competitive pay, generous holiday benefits, and ample opportunities for career development, employees can thrive in a supportive environment while working on exciting design projects. Join us to be part of a globally recognized team that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Office Services Operator in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Williams Lea. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Williams Lea before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Services Operator in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Williams Lea:Your cover letter is your chance to shine! Tell us why you want to work at Williams Lea specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Williams Lea!
How to prepare for a job interview at Williams Lea
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
