At a Glance
- Tasks: Assist with office services, manage post, and support team operations.
- Company: Join a dynamic team at DAC Beachcroft Williams Lea in Newcastle.
- Benefits: Enjoy 25 days holiday, health insurance, and discounts on tech and gym memberships.
- Other info: Embrace diversity and inclusivity in a workplace that values every individual.
- Why this job: Perfect for those seeking a part-time role with growth opportunities in a supportive environment.
- Qualifications: Strong admin skills and proficiency in Microsoft Word and Excel required.
The predicted salary is between 19232 - 19232 £ per year.
Salary: £19,232.63 per annum (£26,227.50 FTE).
Location: Newcastle, NE1 6QF.
Contract: Part Time, Permanent.
Shifts: 27.5 hours per week, Monday – Friday, 11am until 5pm with 30 minutes unpaid break.
Work model: Fully onsite.
Purpose of role
The primary focus of the Office Services Assistant will be to deal with requests which come into the Office Services team. The role is a key position on the DAC Beachcroft Williams Lea account reporting to the Office Manager. The main tasks include collection and opening of post within SLA, and special and recorded post processing.
Key responsibilities
- Ensuring that the post deadlines are kept too
- Reprographics, manual and via DocBuster
- General maintenance of general office equipment
- Assisting with moving and transportation of boxes around the office
- Provide data and report any issues to Office Manager when required
Personal attributes
- Strong administration skills and fully conversant with Microsoft packages such as Word and Excel
- Ability to operate at all levels within the organisation
- Good communication skills
- Confident and with a professional, business‑like manner
- Ability to work under pressure, maintaining accuracy and delivering against timescales
- Team player, consistently in tune with the aims and objectives of the business
- Excellent time management and organisational skills
- Ability to carry out delegated functions/tasks/projects
- High level of confidentiality in management of staff
- Ability to meet deadlines and priorities tasks
- An understanding of an employer’s statutory and ‘best practice’ Health & Safety requirement
Rewards and Benefits
- 25 days holiday, plus bank holidays (pro‑rata for part‑time roles)
- Salary sacrifice schemes
- Retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle‑to‑work scheme
- Discounted gym memberships
- Referral Scheme
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
Office Services Assistant in Newcastle upon Tyne employer: Williams Lea
At DAC Beachcroft Williams Lea, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Our Newcastle office provides a range of benefits including 25 days holiday, private medical insurance, and opportunities for personal growth, making it an ideal place for those seeking meaningful employment in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Office Services Assistant in Newcastle upon Tyne
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Williams Lea and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Williams Lea and let us see your personality shine through!
We think you need these skills to ace Office Services Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Williams Lea.
Get Familiar with Our Brand:Before applying, take some time to learn about Williams Lea and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Williams Lea
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Williams Lea.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Williams Lea will surely appreciate.
