At a Glance
- Tasks: Join our team as a Multi Services Operator, providing top-notch customer service and support across various tasks.
- Company: Williams Lea is a global leader in business-critical support services, serving prestigious clients worldwide.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym discounts, and opportunities for career growth.
- Other info: This is a full-time, 6-month fixed-term contract with potential for permanent placement.
- Why this job: Be part of a collaborative team that values your contributions and offers room for advancement.
- Qualifications: Strong computer skills, effective communication, and a positive attitude are essential for this role.
The predicted salary is between 24100 - 32100 £ per year.
This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.
Salary: £29,120 per annum
Location: One Angel Lane, London EC4R 3AB
Contract: 6 Month fixed term contract, full time with the potential to evolve into a permanent role for the right candidate.
Shift details: 40 hours per week Monday to Friday; 08:00 – 17:00 / 09:00 – 18:00
Work model: Fully onsite
Williams Lea seeks a Multi Services Operator to join our team! Williams Lea is a leading global provider of business-critical support services, known for delivering efficient, technology-enabled solutions to blue-chip clients in investment banks, law firms, and professional services firms. With nearly 7,000 employees worldwide, we focus on providing high-quality, customer-focused services across complex, highly regulated environments.
Purpose of the role:
The Multi-Service Operator position will be predominantly based on our Service Centre Reception greeting clients when they arrive providing excellent customer service and managing any daily tasks and building access requests. At times there will be requirements to support other service lines such as Reprographics and Mailroom if required.
The Multi Services Operator will play a key role in supporting the full range of services we provide: Service centre, reprographics, mailroom, logistics, archiving. As part of a collaborative team, you will be responsible for ensuring seamless, efficient service delivery across a variety of tasks. This includes handling Service Centre tasks such as issuing access passes and coordinating courier services. Your attention to detail, organisational skills, and commitment to excellent customer service will be essential in providing a high-quality experience for both internal and external clients. You will have the opportunity to work alongside an experienced team that values a strong work ethic and offers plenty of room for career growth.
Job Duties:
- Service Centre Support: Issue access passes, collect packages and print requests, raise maintenance tickets, and assist with on-site and EMEA access control procedures.
- Reprographics: Complete various reprographic tasks, including batch printing, pitch book printing, multiple file printing, document scaling, book binding, and handling ad-hoc print requests.
- Mailroom and Logistics: Sort and deliver incoming and outgoing mail, coordinate courier bookings, and assist with general ad-hoc duties, including support for the loading bay and logistics operations.
- Archiving Services: Manage the movement of archived boxes within the building, retrieve documents from storage, and handle ad-hoc archiving queries.
- Scanning: Operate electronic or computerized scanning equipment to convert physical documents to digital formats.
- Customer Support: Collect incoming documents from customers, input customer details into tracking systems, verify and sort documents according to checklists, and scan documents for electronic storage.
- Courier and Delivery: Ensure timely delivery of original documents to customers, manage related customer queries, and oversee the safe-handling of sensitive materials.
Possess strong computer skills and knowledge working with Microsoft Office software. Effective communication and customer service skills are essential. Present yourself in a professional, business-like manner at all times. A strong team player with an enthusiastic, positive, can-do attitude and professional manner at all times. Eagerness to learn new skills and advance within the company. Excellent timekeeping and organisational skills.
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part-time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Health Assessments
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity:
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
Multi Services Operator in London employer: Williams Lea
Williams Lea Limited is an exceptional employer, offering a dynamic work environment in the heart of London where employees can thrive in a collaborative team setting. With a strong focus on employee well-being, we provide a comprehensive benefits package, including generous holiday allowances, private medical insurance, and opportunities for career advancement within a global organisation dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Services Operator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Williams Lea. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Williams Lea before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Multi Services Operator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Williams Lea:Your cover letter is your chance to shine! Tell us why you want to work at Williams Lea specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Williams Lea!
How to prepare for a job interview at Williams Lea
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
