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- Tasks: Join our team as a Multi Services Operator, providing top-notch customer service and support across various tasks.
- Company: Williams Lea is a global leader in business-critical support services, serving prestigious clients worldwide.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym discounts, and opportunities for career growth.
- Why this job: Be part of a collaborative team that values your contributions and offers room for advancement.
- Qualifications: Strong computer skills, effective communication, and a positive attitude are essential for this role.
- Other info: This is a full-time, 6-month fixed-term contract with potential for permanent placement.
The predicted salary is between 24100 - 32100 ÂŁ per year.
This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.
Salary: ÂŁ29,120 per annum
Location: One Angel Lane, London EC4R 3AB
Contract: 6 Month fixed term contract, full time with the potential to evolve into a permanent role for the right candidate.
Shift details: 40 hours per week Monday to Friday; 08:00 – 17:00 / 09:00 – 18:00
Work model: Fully onsite
Williams Lea seeks a Multi Services Operator to join our team! Williams Lea is a leading global provider of business-critical support services, known for delivering efficient, technology-enabled solutions to blue-chip clients in investment banks, law firms, and professional services firms. With nearly 7,000 employees worldwide, we focus on providing high-quality, customer-focused services across complex, highly regulated environments.
Purpose of the role:
The Multi-Service Operator position will be predominantly based on our Service Centre Reception greeting clients when they arrive providing excellent customer service and managing any daily tasks and building access requests. At times there will be requirements to support other service lines such as Reprographics and Mailroom if required.
The Multi Services Operator will play a key role in supporting the full range of services we provide: Service centre, reprographics, mailroom, logistics, archiving. As part of a collaborative team, you will be responsible for ensuring seamless, efficient service delivery across a variety of tasks. This includes handling Service Centre tasks such as issuing access passes and coordinating courier services. Your attention to detail, organisational skills, and commitment to excellent customer service will be essential in providing a high-quality experience for both internal and external clients. You will have the opportunity to work alongside an experienced team that values a strong work ethic and offers plenty of room for career growth.
Job Duties:
- Service Centre Support: Issue access passes, collect packages and print requests, raise maintenance tickets, and assist with on-site and EMEA access control procedures.
- Reprographics: Complete various reprographic tasks, including batch printing, pitch book printing, multiple file printing, document scaling, book binding, and handling ad-hoc print requests.
- Mailroom and Logistics: Sort and deliver incoming and outgoing mail, coordinate courier bookings, and assist with general ad-hoc duties, including support for the loading bay and logistics operations.
- Archiving Services: Manage the movement of archived boxes within the building, retrieve documents from storage, and handle ad-hoc archiving queries.
- Scanning: Operate electronic or computerized scanning equipment to convert physical documents to digital formats.
- Customer Support: Collect incoming documents from customers, input customer details into tracking systems, verify and sort documents according to checklists, and scan documents for electronic storage.
- Courier and Delivery: Ensure timely delivery of original documents to customers, manage related customer queries, and oversee the safe-handling of sensitive materials.
Possess strong computer skills and knowledge working with Microsoft Office software. Effective communication and customer service skills are essential. Present yourself in a professional, business-like manner at all times. A strong team player with an enthusiastic, positive, can-do attitude and professional manner at all times. Eagerness to learn new skills and advance within the company. Excellent timekeeping and organisational skills.
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part-time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Health Assessments
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity:
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
Multi Services Operator employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Services Operator
✨Tip Number 1
Familiarise yourself with the specific services offered by Williams Lea, especially in areas like reprographics and mailroom logistics. Understanding these services will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience when networking or during interviews. Since the role involves greeting clients and managing access requests, showcasing your ability to provide excellent service will set you apart.
✨Tip Number 3
Prepare to discuss your organisational skills and time management strategies. The Multi Services Operator role requires juggling multiple tasks, so being able to articulate how you prioritise and manage your workload is crucial.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable for tailoring your approach during the application process.
We think you need these skills to ace Multi Services Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Multi Services Operator role. Focus on customer service, organisational skills, and any experience in logistics or reprographics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the role.
Highlight Relevant Skills: In your application, emphasise your strong computer skills, effective communication abilities, and any experience with Microsoft Office software. These are crucial for the Multi Services Operator position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Williams Lea
✨Research the Company
Before your interview, take some time to learn about Williams Lea Limited. Understand their services, values, and the industries they serve. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Customer Service Skills
As a Multi Services Operator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer interactions or resolved issues. Highlight your communication skills and ability to work under pressure.
✨Showcase Organisational Abilities
The role requires strong organisational skills. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific instances where your organisational skills led to successful outcomes.
✨Dress Professionally
First impressions matter! Make sure to dress in a professional manner that reflects the business-like environment of Williams Lea. A smart appearance will convey your seriousness about the position and respect for the company culture.
