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- Tasks: Join our relief team as a Multi Services Assistant, covering various shifts and tasks.
- Company: Williams Lea is a global leader in business-critical support services for top-tier clients.
- Benefits: Enjoy 25 days holiday pay, referral schemes, and access to internal job opportunities.
- Why this job: Be part of a dynamic team, gain diverse experience, and develop your career with a global employer.
- Qualifications: Outstanding customer service skills, computer literacy, and the ability to multitask are essential.
- Other info: This role offers flexibility with zero hours contract and opportunities for personal growth.
This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.
Multi Services Assistant – Relief (Zero Hours Contract)
Hourly Pay: £12 . 24 per hour plus holiday pay
Location: Derby (Cover may also cover other sites if needed)
Contract: Zero hours contract
Work model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join us within our relief team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role :
Our relief team offers a flexible solution to Williams Lea, often working on critical projects on client sites. As a Relief Team Assistant, you will be working various shifts covering holidays and sickness to ensure our services are fully staffed across multiple office locations in the United Kingdom, sometimes at short notice.
Your role will be varied depending on the needs of the individual client sites ; however , core tasks can include; welcoming clients and visitors to the office, organising and preparing hospitality, offering administrative support to the firm, reprographics and data related tasks. Every task which is undertaken must be delivered with an exceptional customer service approach.
Key responsibilities
Front of House and Reception:
- Efficiently and promptly answer client queries.
- Adhere to all Williams Lea policies and procedures.
- Interact courteously with clients and visitors, following company protocols.
- Maintain a professional and welcoming front desk presence.
Hospitality:
- Assist with hospitality services, such as guest reception and refreshments.
- Ensure a positive experience for clients and visitors.
Filing, Archive, and Document Management:
- Organise and maintain physical and digital files.
- Follow established procedures for document management.
- Retrieve and archive documents as needed.
Reprographics:
- Assist with photocopying, printing, and other reprographic tasks.
- Ensure accurate reproduction of documents.
Mail Services:
- Handle incoming and outgoing mail efficiently.
- Sort, distribute, and process mail according to company guidelines.
General Administrative Duties:
- Assist with administrative tasks as required .
- Collaborate with colleagues to meet service levels.
- Maintain a responsive and adaptable approach.
Client Relationship Management:
- Recognise and understand client needs and translate client requirements into responsive services.
- Foster positive relationships between Williams Lea and clients.
Personal attributes:
- Outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels.
- Well presented with a professional manner.
- Computer literate with good knowledge of all MS packages.
- Quick learner.
- Effective communicator at all levels, both written and oral
- Hands on team worker.
- Attention to detail, ability to retain high levels of concentration.
- You’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.
Rewards and Benefits :
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday pay, plus bank holidays (dependant on hours worked)
- Referral Scheme
- Access to all Williams Lea internal job opportunities
- Access to Learning Lounge and our internal training suite
You will also have an opportunity to work for a global employer who is dedicated to offering , all its employee s an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity :
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
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Multi Services Assistant employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Services Assistant
✨Tip Number 1
Familiarise yourself with the specific services offered by Williams Lea. Understanding their business-critical support services will help you demonstrate your knowledge during any discussions or interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role requires outstanding customer service abilities, be prepared to share examples of how you've successfully interacted with clients or handled challenging situations in the past.
✨Tip Number 3
Be ready to discuss your adaptability and flexibility. As a Multi Services Assistant, you'll need to cover various shifts and tasks, so emphasising your ability to quickly adjust to new environments and responsibilities will make you a strong candidate.
✨Tip Number 4
Network with current or former employees of Williams Lea if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Multi Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Multi Services Assistant role. Focus on customer service, administrative tasks, and any experience in hospitality or front-of-house roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the relief team and how you can contribute to exceptional customer service.
Highlight Key Attributes: In your application, emphasise personal attributes such as attention to detail, effective communication, and the ability to multitask. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential for this role.
How to prepare for a job interview at Williams Lea
✨Showcase Your Customer Service Skills
As a Multi Services Assistant, outstanding customer service is key. Prepare examples of how you've successfully interacted with clients or handled difficult situations in the past. This will demonstrate your ability to maintain a professional and welcoming front desk presence.
✨Be Ready to Discuss Flexibility
Since this role involves covering various shifts and tasks, be prepared to discuss your availability and willingness to adapt to different client needs. Highlight any previous experience where you had to be flexible or work under pressure.
✨Familiarise Yourself with Williams Lea
Research Williams Lea and understand their services and client base. Being knowledgeable about the company will show your genuine interest in the role and help you answer questions more effectively during the interview.
✨Demonstrate Teamwork and Communication Skills
This position requires collaboration with colleagues and effective communication. Prepare to share examples of how you've worked as part of a team and how you communicate with others, especially in a busy environment.
