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- Tasks: Join our team as a Multi Services Assistant, providing top-notch customer service and support.
- Company: Williams Lea is a global leader in business-critical support services for top-tier clients.
- Benefits: Enjoy perks like salary sacrifice schemes, private medical insurance, and discounted gym memberships.
- Why this job: Be part of a dynamic team with opportunities for growth and a focus on sustainability.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office are essential.
- Other info: This role is fully onsite in Oxford, working Monday to Friday, 8.30am-5pm.
The predicted salary is between 21600 - 32400 £ per year.
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Salary:£26,000 per annum plus company benefits
Location: Oxford, OX4 2HN
Contract:Full Time, Permanent
Shifts:37.5 hours per week, Monday – Friday, 8.30am-5pm with 1 hour break
Work model:Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.
The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.
Key responsibilities
- Assist with arranging travel bookings for the Client as a priority
- Managing a structured and efficient workflow for all service areas within your remit
- Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
- Regularly reviewing services to ensure continuous improvement of their delivery
- Ensuring stationery, facilities and other equipment are properly utilised and maintained
- Participating in cross departmental and site projects or other adhoc requests as assigned by the Team Leader or Admin Support Manager
- Actively participating in all on site health and safety audits and assessments and oversee compliance as required
- Ensuring operations reflect the initiatives set by the firm (sustainability and paper-lite etc.)
- Any other reasonable request made by Williams Lea management or the client
- Courteously greet and interact with visitors to the premises
- Manage room and hospitality bookings, including setting up rooms
- Arrange hospitality/catering and liaise with onsite cleaning teams
- Supervising and assisting at events (including evening events as agreed overtime)
- Maintaining general stock management of the onsite coffee machines
- Manage desk and room bookings via Condeco, reporting trends to Team Leader and Admin Support Manager
- Deliver an exceptional file management service
- Sort, scan, rename and distribute incoming mail
- Provide photocopying, scanning, and printing as per customer instructions
- Collect and complete any information required for billing or client charge back data
- Extensive computer and data related tasks
- Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
- Collect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirements
- Handle incoming and outgoing deliveries via courier
Personal attributes
- Experience working on Microsoft Office programmes
- Excellent customer service skills, confident in liaising with Clients and strong communication skills
- Client-focused approach to service provision through personal commitment to their business
- Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
- Ability to work under pressure within tight deadlines with flexible approach
- Continual improvement mentality, open and receptive to feedback
- Build and grow relationships with key Clients and service users
- Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Health Assessments
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .
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Multi Services Assistant employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Services Assistant
✨Tip Number 1
Familiarise yourself with the specific services offered by Williams Lea. Understanding their business-critical support services will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the Multi Services Assistant role focuses heavily on providing excellent customer service, be prepared to share examples of how you've successfully managed client interactions in the past.
✨Tip Number 3
Network with current or former employees of Williams Lea on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare to discuss your ability to work under pressure and manage multiple tasks. The role requires a high level of multi-skilling, so think of specific instances where you've successfully juggled various responsibilities.
We think you need these skills to ace Multi Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Multi Services Assistant role. Focus on customer service experience, multi-tasking abilities, and any previous roles that required attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the role, particularly in providing excellent customer service.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office programmes and any experience you have in managing workflows or supporting teams. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Multi Services Assistant role.
How to prepare for a job interview at Williams Lea
✨Showcase Your Customer Service Skills
As a Multi Services Assistant, you'll need to demonstrate excellent customer service skills. Prepare examples of how you've successfully handled client interactions in the past, focusing on your ability to resolve issues and provide a positive experience.
✨Familiarise Yourself with Microsoft Office
Since the role requires extensive use of Microsoft Office programmes, brush up on your skills before the interview. Be ready to discuss specific tasks you've completed using these tools, as well as any relevant projects that highlight your proficiency.
✨Emphasise Your Attention to Detail
Attention to detail is crucial for this position. Prepare to discuss situations where your critical eye for accuracy made a difference, whether in managing documents or ensuring service delivery met high standards.
✨Demonstrate Your Ability to Work Under Pressure
The role involves working under tight deadlines, so be prepared to share examples of how you've successfully managed stress and prioritised tasks in previous jobs. Highlight your flexible approach and willingness to adapt to changing demands.
