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- Tasks: Join our team as a Multi Services Assistant, providing top-notch customer service and support.
- Company: Williams Lea is a global leader in business-critical support services for top-tier clients.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym discounts, and tech vouchers.
- Why this job: Be part of a dynamic team, gain valuable experience, and develop your career with us.
- Qualifications: Customer service experience, strong communication skills, and a keen attention to detail are essential.
- Other info: This role is fully onsite, offering a chance to work in a vibrant office environment.
The predicted salary is between 19900 - 23900 ÂŁ per year.
This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.
Salary: ÂŁ23,925.31 per annum, plus company benefits
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 8:30am until 5pm with 1 hour's unpaid lunch break
Work model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of role
The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Office, Team Leader and Admin Support Manager. The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.
Key responsibilities:
- Managing a structured and efficient workflow for all service areas within your remit
- Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
- Regularly reviewing services to ensure continuous improvement of their delivery
- Ensuring stationery, facilities and other equipment are properly utilised and maintained
- Participating in cross departmental and site projects or other adhoc requests as assigned by the Team Leader or Admin Support Manager
- Actively participating in all on site health and safety audits and assessments and oversee compliance as required
- Ensuring operations reflect the initiatives set by the firm (sustainability and paper-lite etc.)
- Courteously greet and interact with visitors to the premises
- Deal with any other reception duties as required
- Manage room and hospitality bookings, including setting up rooms
- Supervising and assisting at events (including evening events as agreed overtime)
- Manage desk and room bookings via Condeco, reporting trends to Team Leader and Admin Support Manager
- Deliver an exceptional file management service
- Sort, scan, rename and distribute incoming mail
- Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
- Follow all stock and consumable procedures. Replenish copiers with all consumables
- Prioritise jobs and run them to meet customer requirements and deadlines
- Provide photocopying, scanning, and printing as per customer instructions
- Collect and complete any information required for billing or client charge back data
- Understand and comply with Floor Support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
- Extensive computer and data related tasks
- Usage of internal and external portals/systems
- Deal with any enquiries in a prompt and efficient manner
- Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
- Collect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirements
- Handle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
- Deal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
Personal attributes:
- Exemplary level of customer focus, with demonstrable experience in a customer service environment
- Well presented with a professional manner
- Flexible, computer literate and a quick learner
- Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
- Hands on team worker
- High degree of attention to detail, ability to retain high levels of concentration in a busy working environment
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Health Assessments
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
Multi Services Assistant employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Services Assistant
✨Tip Number 1
Familiarise yourself with Williams Lea's core values and service offerings. Understanding their commitment to customer service and operational excellence will help you align your responses during interviews and demonstrate that you're a good fit for the Multi Services Assistant role.
✨Tip Number 2
Highlight your experience in multi-tasking and managing workflows effectively. Since the role requires juggling various tasks, be prepared to share specific examples of how you've successfully handled multiple responsibilities in previous jobs.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Given the emphasis on providing excellent service, think of scenarios where you've gone above and beyond for clients or resolved issues efficiently, as this will showcase your suitability for the position.
✨Tip Number 4
Research common tools and software used in office environments, especially those related to document management and communication. Being knowledgeable about these systems can give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Multi Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Multi Services Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage workflows and provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your customer service skills and ability to work in a team. Make sure to mention your adaptability and attention to detail.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the Multi Services Assistant role.
How to prepare for a job interview at Williams Lea
✨Showcase Your Customer Service Skills
As a Multi Services Assistant, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you successfully handled client queries or resolved issues efficiently.
✨Understand the Role and Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how your skills align with managing workflows, maintaining equipment, and ensuring compliance with company policies.
✨Demonstrate Flexibility and Teamwork
This role requires a hands-on team worker who can adapt to various tasks. Highlight instances where you've worked collaboratively in a team and how you adapted to changing priorities or tasks.
✨Prepare Questions for the Interviewer
Engage with your interviewer by preparing thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and the organisation.
