At a Glance
- Tasks: Welcome visitors, handle calls, and provide top-notch admin support.
- Company: Join WilliamsLea, a global leader in business-critical support services.
- Benefits: Enjoy private medical insurance, gym membership, and more perks.
- Other info: Great career development opportunities in a dynamic environment.
- Why this job: Be the first impression for clients and create memorable experiences.
- Qualifications: Energetic personality, team player, and strong communication skills.
The predicted salary is between 24823 - 24823 £ per year.
Salary: £24,823.50 per annum, plus company benefits
Location: Manchester, M2 1HL
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 8:30am until 5pm with 1 hour break with a degree of flexibility should the service require
Work model: Fully onsite due to nature of role
WilliamsLea seeks a First Impression Assistant to join our team! The First Impression Assistant is the first point of contact for visitors calling or visiting our client’s office and is a brand ambassador for WilliamsLea.
Key responsibilities:
- Meeting, greeting, and interacting with visitors, tenants and contractors
- Monitor a busy shared Client Inbox
- Internal call and email handling including taking and passing on accurate messages
- Updating log-books and schedules
- Processing deliveries
- Ordering, organising and assisting with building events
- Trouble‑shooting facility problems
- Populating data collection workbooks
- Ensuring that security to the building is maintained in line with guidance and standard operating procedures
- Carrying out the reception training for any cover team members and identifying ongoing training needs for the cover team, liaising with the Team Leader as needed
- Raising any concerns about process, practice or incidents as appropriate
- Actioning any reasonable task instructed by your line manager or property manager
Personal attributes:
- An energetic approach that shines through in your work
- A team focused attitude
- A natural passion and desire to make every visitor smile
- A committed attitude and dedication to creating a memorable guest experience
- Fluent written and spoken English
- Experience using email and Microsoft packages
- Excellent personal presentation
The Package:
- Private Medical Insurance
- Life Insurance/Life Assurance
- Company Pension
- Corporate Eye Care
- Personal Accident and Company Sick Pay
- Dental Insurance
- Childcare Vouchers
- Gym Membership
- Charity Donations
- Employee Offers
- Retail Vouchers and Season Ticket Loan
You will also have the opportunity to work for a global employer dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Front Desk Ambassador: Welcoming Visitors & Admin Support in Manchester employer: Williams Lea
Williams Lea is an excellent employer that champions diversity and offers a dynamic work culture in the heart of London. With competitive pay, generous holiday benefits, and ample opportunities for career development, employees can thrive in a supportive environment while working on exciting design projects. Join us to be part of a globally recognized team that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Ambassador: Welcoming Visitors & Admin Support in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Williams Lea. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Williams Lea before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front Desk Ambassador: Welcoming Visitors & Admin Support in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Williams Lea:Your cover letter is your chance to shine! Tell us why you want to work at Williams Lea specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Williams Lea!
How to prepare for a job interview at Williams Lea
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
