Senior Receptionist in London

Salary: £37,000 per annum, plus company benefits

Location: London, WC2R 0EX

Contract: Full Time, Permanent

Shifts: 40 hours per week, Monday – Friday, 8:30am until 5:30pm with 1 hour unpaid break

Work model: Fully onsite

Williams Lea seeks a Senior Receptionist to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Purpose of role:

The Senior Receptionist will serve as the initial point of contact for clients and guests, thereby representing the first impression of our client’s firm. The professionalism, courtesy, and efficiency demonstrated by the team are essential in conveying the values of the organisation. It is imperative that the reception staff act as ambassadors for the brand and company, consistently providing exemplary service and a warm welcome to all visitors.

Key responsibilities:

• Welcoming guests at the 8th Floor lobby and acting as the main point of contact for any Front of House related matters for visitors/guests or employees for the firm.
• Escorting VIPs to meeting rooms ensuring an elevated service is provided.
• Continually monitoring reception inbox ensuring e-mails are responded to in a timely manner.
• Liaising with other departments to ensure efficient communication and guest service.
• Occasional requirement to support client functions that run into the evening.
• Always acting according to the client’s standards.
• Delivering a 5-star service and continuously striving to improve standards.
• Taking the lead in FOH Operations.
• Assisting Team Leader with reporting and SOP management.
• Implementing service enhancements from a FOH perspective.
• Working with catering ensuring all requirements and refreshments for meetings are organised.
• Identifying opportunities to further enhance and evolve service.

Personal attributes:

• Previous experience in a Reception and People Management role is essential.
• Have previous experience working on a reception desk for a blue-chip company within a busy office environment.
• Must possess a professional presentation.
• Outstanding guest services skills, sophisticated verbal & written communication skills.
• Good time management skills.
• Good knowledge and understanding of a Cisco telephone system.
• Be immaculately presented.
• Have great interpersonal skills and an outgoing personality.
• Have an excellent command of the English language, both in verbal and written communication.
• Be highly organised and have an eye for detail.
• Have passion to achieve excellent guest service in everything that they do.
• Be able to work well under pressure and have the ability to act pro-actively and intuitively.
• Excellent leadership skills and experience in managing a team.
• A welcoming positive manner and an understanding of what good customer service looks like.
• A team player who is willing to go the extra mile.
• To act with integrity at all times and embrace the company philosophy.
• Customer focus: ability to understand the needs of the client and provide superior client service.
• Relationship management and communication: ability to create and maintain strong relationships.
• IT Knowledge: Knowledge of MS Office, and working knowledge of A/V equipment an advantage.
• Administrative skills: ability to multitask, prioritise workload and provide administrative support.

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles).
• Salary sacrifice schemes, retail vouchers.
• Life Assurance.
• Private Medical Insurance.
• Dental Insurance.
• Health Assessments.
• Cycle-to-work scheme.
• Discounted gym memberships.
• Referral Scheme.

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity:

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.