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- Tasks: Welcome clients, manage calls, and provide top-notch hospitality support.
- Company: Join Williams Lea, a global leader in business-critical support services.
- Benefits: Enjoy 25 days holiday, health insurance, and discounts on tech and gym memberships.
- Other info: Flexible shifts and opportunities for career development in a diverse environment.
- Why this job: Be the friendly face of our office and create memorable experiences for visitors.
- Qualifications: Previous receptionist experience and excellent communication skills are essential.
The predicted salary is between 19200 - 19200 ÂŁ per year.
Salary: ÂŁ19,200 per annum (ÂŁ32,000 FTE), plus company benefits
Location: London, W1J 0AH
Contract: Full Time, 6 month Fixed Term contract
Shifts: 22.5 hours per week, Tuesday – Thursday, shifts between 8am and 6pm with 1 hour unpaid lunch break
Work model: Fully onsite
Williams Lea seeks a Receptionist to join our team!
Purpose of role:
The Receptionist is the first point of contact for visitors calling or visiting our client’s office. Duties include welcoming clients and visitors to the office, organising and preparing hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.
A successful Receptionist should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This role requires working in shifts, so flexibility is a plus.
Key responsibilities:
- Meeting, greeting, and interacting with clients, visitors and contractors
- External and internal call and email handling including taking and passing on accurate messages
- Help with hospitality (i.e. making drinks for clients, assisting with setting up food and drinks for meetings and events)
- Updating log-books and schedules
- Processing deliveries
- Ordering, organising and assisting with meetings & events
- Populating data collection workbooks
- Ensuring that security to the building is maintained in line with guidance and standard operating procedures
- Carrying out the reception training for any cover team members and identifying ongoing training needs for the cover team, liaising with the Team Leader as needed
- Raising any concerns about process, practice or incidents as appropriate
- Actioning any reasonable task instructed by your line manager or property manager
Personal attributes:
- Previous receptionist and hospitality experience is essential
- A committed attitude and dedication to creating a memorable guest experience
- Fluent written and spoken English
- Experience using email and Microsoft packages
- An energetic approach that shines through in your work
- A team focused attitude
- A natural passion and desire to make every visitor smile
- Excellent personal presentation
- Adopts the company values – Teamwork, Integrity, Passion and Success
- Is innovative and can spot an improvement opportunity
- Has the ability to empathise and understand the customer’s needs
- Has exceptional communication skills
- Appreciates and values each other’s differences
- Always considers the best interests of the company, colleagues and customer
- Has a diligent work ethic
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity:
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
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Receptionist in London employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
First things first, make sure you know the company inside out. Research Williams Lea and understand their values and services. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be yourself! Show off that welcoming personality and let your passion for customer service shine through. Remember, they want someone who can build rapport with clients, so don’t hold back on your charm!
✨Tip Number 3
Practice makes perfect! Prepare for common receptionist scenarios, like handling calls or managing hospitality tasks. You might even want to role-play with a friend to get comfortable with the types of situations you’ll face on the job.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing this role. Good luck!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality: As a Receptionist, your personality is key! Make sure to let your friendly and welcoming nature shine through in your application. We want to see how you can create that memorable guest experience right from the start!
Tailor Your Application: Take a moment to read through the job description and highlight your relevant experience. Whether it's your previous receptionist roles or hospitality experience, we want to know how you fit into our team at Williams Lea!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences. Remember, first impressions count!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Williams Lea
✨Know the Company
Before your interview, take some time to research Williams Lea. Understand their values, services, and the industries they work with. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a client or visitor. Highlight your ability to handle urgent tasks and multitask effectively.
✨Practice Your Communication
Since you'll be the first point of contact, strong communication skills are essential. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable.
✨Dress to Impress
First impressions matter! Make sure to dress professionally and present yourself well. This not only reflects your personal brand but also aligns with the company’s values of professionalism and integrity.