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- Tasks: Manage workflows and ensure customer requests are completed efficiently.
- Company: Join Williams Lea, a global leader in business-critical support services.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a cycle-to-work scheme.
- Other info: Work in a supportive environment with excellent career development opportunities.
- Why this job: Be a key player in a dynamic team and enhance your professional skills.
- Qualifications: Experience in admin or workflow roles is a plus; strong communication skills are essential.
The predicted salary is between 32000 - 32000 ÂŁ per year.
Salary: ÂŁ32,000 per annum, plus company benefits
Location: London, EC2V 7AW
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, rotation shifts to open and close the service, which operates from 8:30am until 6:30pm with 1 hour unpaid break
Work model: Fully onsite
Williams Lea seeks a Multi Services Workflow Co-ordinator to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of role
As a Workflow Coordinator (WFC) within the Multi Service Support team, you will play a vital role in managing and streamlining workflow to ensure that customer requests are completed efficiently and in alignment with client SLAs. You will be the primary liaison with customers, responsible for fostering and maintaining strong service relationships while addressing customer needs and expectations. As a coach and mentor to the team, you will provide guidance and support, helping team members develop their skills and ensuring the team operates smoothly and delivers high-quality results.
Key responsibilities
- Task Data Tracking: Ensure the team accurately tracks task data to maintain the integrity of reporting.
- Inbox Management: Manage incoming requests and ensure they are up to date before delegating them to appropriate team members.
- Deadline & Capacity Management: Negotiate deadlines with clients when necessary and effectively manage capacity to meet demands.
- Customer Service Excellence: Provide exceptional customer service, maintaining a customer-centric mindset to enhance client satisfaction.
- Client-Provider Relationship Management: Understand the dynamics of the client-service provider relationship and always represent the team professionally.
- Complaint Handling & Issue Resolution: Proactively address and escalate complaints, resolving any errors in work promptly.
- Root Cause Analysis & Process Improvement: Collaborate with management to investigate quality issues and improve workflows and processes.
- Relationship Building: Maintain strong working relationships with colleagues, supervisors, clients, and managers.
- Personal Development: Set personal development goals and work towards closing any identified skill gaps.
- Work Quality: Follow instructions and guidelines to ensure high-quality work with minimal errors.
- Professional Boundaries: Maintain professional distance from team members to foster a positive work environment.
- Client & Task Data Management: Track and maintain client-related data, SLAs, and account review data.
- Flexibility & Support: Be flexible and available to assist with tasks, including filling in for team members as needed.
- Standard Operating Procedures (SOPs): Make full use of SOPs, and assist in promoting, quality checking, updating, and writing them.
- Team Development: Support team members in enhancing their skillsets through cross-training and varying tasks where possible.
- Client SLAs & KPIs: Work in line with client SLAs and KPIs to ensure targets are met.
- Task Execution: Complete tasks as outlined in the deliverables spreadsheet.
Personal attributes
- Previous experience: Experience within an admin/workflow role would be beneficial.
- Reliability: Maintain excellent attendance and punctuality to ensure SLAs are met consistently.
- Passion: Demonstrate a strong commitment to delivering exceptional results and continually improving.
- Ambition: Set high personal and professional goals, striving for excellence in all tasks.
- Resourcefulness: Be creative and resourceful when faced with challenges, seeking solutions and improvements.
- Team Player: Collaborate effectively with colleagues, contributing to a positive team environment.
- Detail-Oriented: Pay close attention to detail and ensure work accuracy.
- Proactivity: Take initiative in addressing issues and improving processes, without needing prompting.
- Communication Skills: Communicate effectively with clients, team members, and stakeholders.
- Adaptability: Adjust to changing priorities and manage multiple tasks efficiently.
- Problem-Solving: Approach challenges with a solution-oriented mindset, resolving issues effectively.
- Customer-Focused: Prioritise customer satisfaction and continuously seek ways to exceed expectations.
- Professionalism: Maintain professionalism and integrity in all interactions, representing the company with high standards.
- Positive & Energetic: Approach work with an enthusiastic attitude, bringing energy and positivity to the team.
- Innovative: Spot opportunities for improvements and suggest practical solutions.
- Empathy: Understand and empathise with customers’ needs, ensuring tailored service.
- Communication Excellence: Demonstrate exceptional communication skills in all interactions.
- Inclusivity: Value and respect the diverse perspectives of team members and clients.
- Work Ethic: Maintain a diligent, focused approach to work, with a commitment to quality and continuous improvement.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
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Multi Services Workflow Co-ordinator in London employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Services Workflow Co-ordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Multi Services Workflow Co-ordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Williams Lea tick, and think about how you can contribute to their success. Tailor your answers to show you're the perfect fit for their team!
✨Tip Number 3
Practice your communication skills! As a Workflow Co-ordinator, you'll need to liaise with clients and team members. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Williams Lea family. Let's get you that dream job!
We think you need these skills to ace Multi Services Workflow Co-ordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Multi Services Workflow Co-ordinator role. Highlight your relevant experience and skills that align with the job description, especially around customer service and workflow management.
Showcase Your Skills: Don’t just list your previous roles; demonstrate how your skills can benefit us at Williams Lea. Use specific examples to show your problem-solving abilities and how you’ve successfully managed workflows in the past.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through! We value a positive attitude and a team player mentality, so feel free to express your enthusiasm for the role.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Williams Lea
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Multi Services Workflow Co-ordinator. Familiarise yourself with key terms like SLAs, task data tracking, and customer service excellence. This will help you speak confidently about how your skills align with the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved issues or improved processes in previous roles. Highlight your resourcefulness and adaptability, as these traits are crucial for managing workflow and meeting client expectations.
✨Demonstrate Your Team Spirit
Since this role involves coaching and mentoring, be ready to share experiences that showcase your ability to work collaboratively. Talk about how you've supported team members in the past and how you can contribute to a positive team environment at Williams Lea.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!