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- Tasks: Join our relief team to provide essential support across various client sites.
- Company: Williams Lea, a global leader in business-critical support services.
- Benefits: Earn £12.24 per hour, enjoy 25 days holiday pay, and access training opportunities.
- Why this job: Flexible hours, diverse tasks, and a chance to make a real impact.
- Qualifications: Outstanding customer service skills and a professional manner required.
- Other info: Great career development prospects in a supportive and inclusive environment.
The predicted salary is between 10 - 15 £ per hour.
Hourly Pay: £12.24 per hour plus holiday pay
Location: Leeds
Contract: Zero hours contract
Shifts: Days
Work model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join us within our relief team!
Purpose of role: Our relief team offers a flexible solution to Williams Lea, often working on critical projects on client sites. As a Relief Team Assistant, you will be working various shifts covering holidays and sickness to ensure our services are fully staffed across multiple office locations in the United Kingdom, sometimes at short notice.
Your role will be varied depending on the needs of the individual client sites; however, core tasks can include:
- Welcoming clients and visitors to the office
- Organising and preparing hospitality
- Offering administrative support to the firm
- Reprographics and data related tasks
Every task which is undertaken must be delivered with an exceptional customer service approach.
Key responsibilities
- Front of House and Reception: Efficiently and promptly answer client queries. Adhere to all Williams Lea policies and procedures. Interact courteously with clients and visitors, following company protocols. Maintain a professional and welcoming front desk presence.
- Hospitality: Assist with hospitality services, such as guest reception and refreshments. Ensure a positive experience for clients and visitors.
- Filing, Archive, and Document Management: Organise and maintain physical and digital files. Follow established procedures for document management. Retrieve and archive documents as needed.
- Reprographics: Assist with photocopying, printing, and other reprographic tasks. Ensure accurate reproduction of documents.
- Mail Services: Handle incoming and outgoing mail efficiently. Sort, distribute, and process mail according to company guidelines.
- General Administrative Duties: Assist with administrative tasks as required. Collaborate with colleagues to meet service levels. Maintain a responsive and adaptable approach.
- Client Relationship Management: Recognise and understand client needs and translate client requirements into responsive services. Foster positive relationships between Williams Lea and clients.
Personal attributes:
- Outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels.
- Well presented with a professional manner.
- Computer literate with good knowledge of all MS packages.
- Quick learner.
- Effective communicator at all levels, both written and oral.
- Hands on team worker.
- Attention to detail, ability to retain high levels of concentration.
- You’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.
Rewards and Benefits: We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday pay, plus bank holidays (dependant on hours worked)
- Referral Scheme
- Access to all Williams Lea internal job opportunities
- Access to Learning Lounge and our internal training suite
You will also have an opportunity to work for a global employer who is dedicated to offering all its employees an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity: The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at (we do not accept applications to this email address).
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Multi Services Assistant in Leeds employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Services Assistant in Leeds
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Williams Lea. A personal recommendation can really give your application a boost.
✨Tip Number 2
Be ready for a chat! If you get the chance to meet someone from the team, whether at a job fair or an informal gathering, make sure you’re prepared to talk about your skills and how they fit with the Multi Services Assistant role.
✨Tip Number 3
Show off your customer service skills! During interviews or networking events, share specific examples of how you've gone above and beyond for clients in the past. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Williams Lea team.
We think you need these skills to ace Multi Services Assistant in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Multi Services Assistant role. Highlight your customer service skills and any relevant experience that matches the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to mention your proficiency with MS packages and any administrative experience you have. We’re looking for quick learners who can multitask, so give us examples of how you've done this in the past!
Be Professional and Personable: Since this role involves front-of-house duties, it’s important to convey a professional yet friendly tone in your application. We love candidates who can interact well with diverse clients and visitors, so let your personality shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Williams Lea
✨Know the Company Inside Out
Before your interview, take some time to research Williams Lea. Understand their services, clients, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Multi Services Assistant, outstanding customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for clients or handled difficult situations with grace. This will demonstrate your ability to thrive in a client-facing role.
✨Be Ready to Multitask
Given the varied nature of the role, be prepared to discuss how you manage multiple tasks efficiently. Think of specific instances where you successfully juggled different responsibilities, especially under pressure, to highlight your adaptability.
✨Dress Professionally and Be Welcoming
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. Remember, you’ll be the face of the company, so practice being warm and approachable, as this aligns with the front-of-house expectations.
