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- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational excellence.
- Company: Join Williams Lea, a global leader in business-critical support services.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounts on tech and gym memberships.
- Other info: Embrace a diverse workplace with excellent career development opportunities.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Previous experience in team leadership and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 per annum, plus company benefits
Location: Guildford, GU1 4LP
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid break
Work model: Fully onsite
Williams Lea seeks a Multi Services Team Leader to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of role
The Multi Services Team Leader will work with the Admin Support Manager to support the Williams Lea admin service by providing exceptional customer service during every interaction with the client, proactively demonstrating and living the company values and behaviours. This role is designed to ensure the Multi Services Team Leader and their direct reports are providing an industry leading service with exceptional standards to the client and the office standards are regularly met.
The team leader is accountable for maintaining the day to day running of the office and is responsible to ensure health and safety policies and procedures are upheld. The team leader will act as a ‘coach’ and assist in the development of the staff by helping employees look for opportunities to develop and succeed in their roles. Like all effective coaches the team leader is required to motivate, advise, give feedback, be supportive and provide strategic direction to the team.
Key responsibilities
- Customer and client management
- Work with the Admin Support Manager by developing and maintaining excellent customer relations
- Foster a customer service environment and ensure that all processes reflect this
- Work with the Business Services Manager and Admin Support Manager to seek out opportunities to improve the service, add value and develop proposals for additional Williams Lea services
- Collate data and assist the Admin Support Manager in the production of management and monthly reports
- Staff management
- Directly supervise the multi-service team, tracking all aspects of performance, and giving regular feedback to the Admin Support Manager
- Complete monthly 1-2-1 meetings with all direct reports, including review of dashboards, training plans and performance feedback
- Responsible for managing team rotas, ensuring holidays and any sickness are sufficiently covered
- Participate and lead team training to ensure that staff are given the skills needed to successfully carry out their roles
- Monitor the performance of the multi-service team and provide feedback or advice on any areas which require improvement
- Ensure that multi-service assistants provide good customer communication and promote an environment which strives to provide service excellence
- Operations
- Liaise with the Williams Lea Talent Acquisition Team by carrying out elements of the recruitment process. Inducting, training, and developing all Williams Lea admin support staff
- Manage a structured and efficient workflow for all service areas within your remit
- Report problems to the Admin Support Manager and resolve without impact on service
- Ensure that best practices and SOPs are adhered to
- Ensure that housekeeping on equipment and client floors are regularly checked and that equipment is properly operated and maintained
- Ensure stationery, facilities and other equipment are properly utilised and maintained
- Actively participate in all on site health and safety audits, assessments and oversee compliance as required
- Ensure operations reflect the initiatives set by the firm (sustainability and paper-lite etc.)
- Adhere to and implement all corporate policies and standards and ensure your team also adhere to them
- Monitor services and ensure that agreed services levels are maintained and exceeded where possible
- Utilise appropriate reports and forms for all work
- Ensure that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
- Regularly review services to ensure continuous improvement of their delivery
- Participate in site projects or other adhoc requests as assigned by the Admin Support Manager or Business Services Manager
- Undertake other duties as assigned by the client, Williams Lea, Admin Support Manager or Head of Admin Support
Personal attributes
- Previous experience in a Team Leader or People Management role is essential
- Well presented, with excellent communication skills
- Ability to lead by example
- Strong on customer focus
- Capable of taking initiative and developing solutions
- Flexible and enthusiastic
- Able to problem solve and deliver under pressure
- Capable of taking initiative and developing solutions
- Able to work alone as well as within a team
- Attention to detail, ability to retain high concentration levels for extended periods of time
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
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Multi Services Team Leader in Guildford employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Services Team Leader in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Multi Services Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Williams Lea and understand their values and services. Be ready to showcase how your experience aligns with their needs, especially in customer service and team management.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for leadership roles and be sure to highlight your problem-solving skills and ability to motivate a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Williams Lea team!
We think you need these skills to ace Multi Services Team Leader in Guildford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Multi Services Team Leader role. Highlight your relevant experience in team management and customer service, as these are key aspects of the job.
Showcase Your Leadership Skills: In your application, emphasise your previous leadership roles and how you've successfully motivated and developed teams. We want to see how you can bring that coaching spirit to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see why you're a great fit for the role.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures it gets to the right place and helps us keep track of all applications efficiently.
How to prepare for a job interview at Williams Lea
✨Know the Company Inside Out
Before your interview, take some time to research Williams Lea. Understand their services, values, and the industries they work with. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Multi Services Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. Be ready to discuss your coaching style and how you develop others.
✨Prepare for Customer Service Scenarios
Given the emphasis on exceptional customer service, think of specific situations where you've gone above and beyond for a client. Be prepared to discuss how you foster a customer-centric environment and handle challenging interactions. This will highlight your alignment with the company's values.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges, opportunities for growth, or how success is measured in this role. This shows that you're proactive and genuinely interested in contributing to the team's success.