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- Tasks: Assist with filing, mail processing, and general admin duties in a dynamic office environment.
- Company: Join Williams Lea, a global leader in business-critical support services for top-tier clients.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym discounts, and tech vouchers.
- Why this job: Be part of a supportive team that values innovation and personal growth in a diverse workplace.
- Qualifications: No specific qualifications required; just bring your positive attitude and customer service skills!
- Other info: Full-time role with rotating shifts, perfect for those seeking a stable career path.
The predicted salary is between 22700 - 30280 £ per year.
Floor Support Assistant – Reprographics
Salary: £27,800 per annum, plus company benefits
Location: London, SE1 2AU
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, rotating shifts between the hours of 08:00 and 19:00 with 1 hours unpaid lunch break
Work model: Fully onsite
Williams Lea seeks a Floor Support Assistant (Reprographics) to join our team
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
As a key member of our service delivery team, the Floor Support Assistant will perform floor support operations requested by the customer without direct supervision. The Floor Support Assistant will be responsible for delivering a first class reprographics service to our clients. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels agreements.
Key responsibilities
- To produce high quality documents to client specifications using high speed reprographic and finishing equipment.
- Monitoring/replenishing consumables for printers, calibrating machines
- Reporting issues as per procedure and escalating issues to Team leader
- Scanning of hard copy mail/files into PDF format using high speed scanners
- Ensuring work is competed in a timely fashion and of the highest quality
- Full understanding of workflow processes and procedures
- Support colleagues and work as a team in order to achieve the best results for clients
- Undertake additional duties as requested by management.
- Take responsibility for meeting targets
- Attention to detail is paramount
- Develop positive and professional relationships with customers.
- Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible.
- Develop an understanding of the customer\’s business and ensure that Williams Lea delivers a service in line with their objectives
- Advising where appropriate on the best method of product and cost saving
- Develop positive and professional relationships with our clients.
- Create and maintain highest levels of client confidence by providing a flexible and responsive service, exceeding expectations where possible.
- Take ownership for problems and ensure customer feedback and complaints are dealt with efficiently, with support from senior management.
- Advising where appropriate on the best method of production
- To ensure all possible deadlines are achieved and managed in accordance with our client\’s service level agreement (SLA)
- Ensure that wastage is kept to a minimum. Highlighting to the Team Leader any arising issues that may have influence on production quality, including copy quality and procedural developments
- To ensure the Reprographics area is kept clean and tidy at all times.
- Ensure that Health and Safety policy is adhered to at all times
- Appropriate usage of Internet and email
- Escalate and manage IT issues should they occur
Personal attributes
- Previous experience within reprographics environment.
- Competent with Microsoft Office tools; Excel, Word, PowerPoint, Outlook emails and Teams.
- Excellent attention to detail skills is a must.
- Knowledgeable about routine maintenance and upkeep of equipment preferable.
- Client focused approach to provide our high standard of service required.
- Ability to work alone or collaboratively daily as part of a wider team.
- Able to keep calm under pressure
- Excellent communication skills with confidence to deal with clients at all levels
- Able to make logical decisions, considering all relevant information and alternative solutions
- Must take ownership for tasks and problems and personal development
- Must be able to show a professional and presentable image at all times
- To be Self-motivated, enthusiastic, with a friendly and open manner
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV\’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a \\\”protected characteristic\\\” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
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Floor Support Assistant employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Support Assistant
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Floor Support Assistant. Understanding tasks like file management, mail processing, and customer service will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled client interactions in the past. This role requires excellent communication, so be ready to discuss your approach to meeting customer needs.
✨Tip Number 3
Research Williams Lea's company culture and values, such as teamwork and integrity. Be prepared to explain how your personal values align with theirs, as cultural fit is often a key consideration for employers.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about opportunities for professional development or how success is measured in this position can set you apart from other candidates.
We think you need these skills to ace Floor Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Floor Support Assistant. Emphasise your organisational skills, attention to detail, and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences have prepared you for the tasks outlined in the job description.
Highlight Key Attributes: In your application, focus on personal attributes that match the company's values, such as teamwork, integrity, and a positive approach. Use examples to demonstrate how you embody these traits in your work.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Floor Support Assistant role.
How to prepare for a job interview at Williams Lea
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Floor Support Assistant. Familiarise yourself with tasks like file management, mail processing, and general administrative duties. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with clients, be prepared to discuss your customer service experience. Share specific examples of how you've exceeded customer expectations in the past, as this aligns with the company's values of teamwork and integrity.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational abilities. Be ready to talk about how you prioritise tasks and manage your time effectively. You might even want to mention any tools or methods you use to stay organised, as this will show your proactive approach.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could include inquiries about team dynamics, opportunities for professional development, or how the company measures success in this role. It shows your genuine interest in the position and the company.
