First Impression Assistant

Location: Newcastle upon Tyne, NE1 3DX

Contract: Permanent, Full Time

Hours/shifts: 37.5 hours per week, Monday to Friday, between 8:30am until 5:00pm

Break details: 1-hour unpaid lunch

Work model: Fully onsite due to nature of the role

Williams Lea seeks a First Impression Assistant to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Purpose of the role:

As a First Impression Assistant in our UK Top 100 law firm based at the Newcastle office you will have the opportunity to provide exceptional customer service and hospitality to our clients. We are looking for a charismatic and enthusiastic individual who relishes in providing a warm welcome whether it be face to face or over the phone. The ideal candidate has a great eye for detail, can build instant rapport and finds pleasure in preparing the client suite with refreshments and soft touches. If you have experience in hospitality, events, and reception apply today!

Key responsibilities:

• Meeting, greeting and interacting with visitors.
• Monitoring a busy centralised First Impression Team inbox.
• Processing and confirming meeting room booking requests.
• Ordering, organising, and assisting with hospitality and events.
• Populating data collection workbooks.
• Meeting room set up and hospitality.

Key Skills:

• Exceptional Customer Service skills to effectively greet and communicate with callers and visitors.
• Ability to work in a fast paced team environment.
• Intermediate computer skills including Microsoft Word and Excel.

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• Salary sacrifice schemes, retail vouchers – including our Tech Scheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity:

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us.