Document Production Workflow Coordinator

Location: Leeds, LS10 1AB

Contract: Full Time, Permanent

Shifts: 40 hours per week, working Tuesday-Saturday, 8.00pm to 5.00am with 1 hour unpaid break

Work Model: Fully onsite

Williams Lea seeks a Document Production Workflow Coordinator to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Purpose of role: The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, with a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may involve the training of team members, and will be responsible for the day-to-day coordination of workflow within a shift or site.

Key responsibilities:

• You will be required to intake work requests from the client, including clarification of job instructions and negotiation of deadlines with the requester.
• You will prioritise work requests across the team and coordinate/balance multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues.
• You will act as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team.
• You will identify and correct errors in complex business documents to ensure quality of the product being returned to requesters.

Personal attributes:

• Proofreading experience preferably in a legal, banking or large corporate environment preferred.
• Intermediate knowledge of MS Word, Excel, and PowerPoint desired.
• Knowledge of a legal timekeeping or job tracking system is preferred.
• Ability to work in a fast-paced, team environment.
• Strong attention to detail with emphasis on accuracy and quality.
• Ability to prioritise work to balance multiple projects and deadlines.
• Must have good organisational skills.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to work both independently and collaboratively as part of a team.
• Excellent verbal and written communication skills.
• Ability to communicate professionally both verbally and in writing.
• Must be self-motivated with a positive attitude.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles).
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
• Life Assurance.
• Private Medical Insurance.
• Dental Insurance.
• Health Assessments.
• Cycle-to-work scheme.
• Discounted gym memberships.
• Referral Scheme.

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity:

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.

Longevity driven by innovation:

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.