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- Tasks: Join us as a Document Production Associate, handling word processing and document production tasks.
- Company: Williams Lea is a global leader in business-critical support services for top-tier clients.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounts on gym memberships and tech gadgets.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to innovative solutions in a fast-paced environment.
- Qualifications: High school diploma required; one year of document production experience preferred, with strong MS Office skills.
- Other info: This role offers a hybrid work model and opportunities for career development.
The predicted salary is between 26000 - 33800 ÂŁ per year.
This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.
Salary: ÂŁ26,000 per annum plus 30% shift allowance (ÂŁ33,800 total)
Location: Leeds, LS10 1AB
Contract: Full Time, Permanent
Shifts: 40 hours per week, Tuesday – Saturday, 8pm-5am with 1 hour break
Work model: Fully onsite
Williams Lea seeks a Document Production Associate to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
Key responsibilities
- Utilise appropriate logs and/or tracking software for all document production work
- Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
- Perform work in document production, proofreading, intake and workflow coordination functions, as needed
- Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
- Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- Communicate with team members, lead, supervisor or client on job or deadline concerns
- Meet contracted deadlines for service delivery to our clients
- Troubleshoot basic software or hardware problems
- Help to foster a proactive environment of continuous service enhancement and relationship building with the client
- Perform quality assurance on work, as requested
- Adhere to Williams Lea policies, in addition to client policies
- Use equipment and supplies in a cost-efficient manner
Personal attributes
- High school diploma or equivalent
- Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
- Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
- Familiar with other software programs for editing and/or creating documents
- Strong attention to detail; able to work on multiple projects simultaneously
- Must have good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Able to exercise good judgment to make decisions that conform to business needs and policy
- Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to maintain professional composure when working with immediate deadlines
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast paced environment
- Ability to communicate professionally both verbally and in writing
- Must be self-motivated with a positive attitude
- Proven customer service skills are required in order to create, maintain and enhance customer relationships
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
About Us
Longevity driven by innovation. In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
Document Production Associate employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Document Production Associate
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly MS Office. Being proficient in Word, Excel, and PowerPoint will not only help you stand out but also demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience in document production or similar roles, especially in legal or corporate environments. This will show that you understand the demands of the position and can hit the ground running.
✨Tip Number 3
Prepare to discuss your organisational skills and ability to manage multiple projects simultaneously. Think of examples from your past work where you successfully met tight deadlines while maintaining quality.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills during the interview. Consider scenarios where you've had to troubleshoot issues or escalate problems effectively, as this is crucial for the role.
We think you need these skills to ace Document Production Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in document production, especially in legal or corporate environments. Emphasise your proficiency with MS Office and any other software mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and requirements listed in the job description. Mention your attention to detail, ability to meet deadlines, and customer service skills, providing examples where possible.
Highlight Relevant Skills: In your application, clearly outline your skills related to document production, such as proofreading, editing, and using tracking software. This will demonstrate your capability to perform the tasks required for the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any errors. Given the nature of the role, showcasing your attention to detail in your application is crucial.
How to prepare for a job interview at Williams Lea
✨Know Your Software
Familiarise yourself with MS Office, especially Word, Excel, and PowerPoint. Be prepared to discuss your experience with these tools and how you've used them in previous roles, as proficiency is key for a Document Production Associate.
✨Demonstrate Attention to Detail
During the interview, highlight examples where your attention to detail made a difference in your work. This role requires precision, so showcasing your ability to proofread and edit documents accurately will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Be ready to discuss situations where you encountered challenges in document production and how you resolved them. This will demonstrate your ability to handle sensitive information and make sound decisions under pressure.
✨Emphasise Teamwork and Communication
Since the role involves collaboration with team members and clients, share experiences that illustrate your ability to work well in a team and communicate effectively. This will show that you can thrive in a fast-paced environment while maintaining professionalism.
