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For Companies At a Glance
- Tasks: Create and manage documents for top clients in a fast-paced environment.
- Company: Join Williams Lea, a global leader in business support services.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a cycle-to-work scheme.
- Why this job: Make an impact while developing your skills in a dynamic team.
- Qualifications: 1 year of document production experience and strong MS Office skills.
- Other info: Hybrid work model with excellent career development opportunities.
The predicted salary is between 26000 - 31200 ÂŁ per year.
Overview
Document Production Associate
Salary: ÂŁ26,000 per annum plus 20% shift allowance (ÂŁ31,200 total)
Location: Leeds, LS10 1AB
Contract: Full Time, Permanent
Shifts: 40 hours per week, Tuesday – Saturday, 2pm until 11pm with 1 hours unpaid lunch break
Work model: Hybrid, 3 days on site and 2 days from home after training
Williams Lea seeks a Document Production Associate to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
Key responsibilities
- Utilise appropriate logs and/or tracking software for all document production work
- Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
- Perform work in document production, proofreading, intake and workflow coordination functions, as needed
- Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
- Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- Communicate with team members, lead, supervisor or client on job or deadline concerns
- Meet contracted deadlines for service delivery to our clients
- Troubleshoot basic software or hardware problems
- Help to foster a proactive environment of continuous service enhancement and relationship building with the client
- Perform quality assurance on work, as requested
- Adhere to Williams Lea policies, in addition to client policies
- Use equipment and supplies in a cost-efficient manner
Personal attributes / Qualifications
- Minimum 1 year document production experience preferably in a legal, banking or large corporate environment
- Skilled in use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
- Familiar with other software programs for editing and/or creating documents
- Strong attention to detail; able to work on multiple projects simultaneously
- Must have good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Able to exercise good judgment to make decisions that conform to business needs and policy
- Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to maintain professional composure when working with immediate deadlines
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast paced environment
- Ability to communicate professionally both verbally and in writing
- Must be self-motivated with a positive attitude
- Proven customer service skills are required in order to create, maintain and enhance customer relationships
Rewards and Benefits
- We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
- You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
View our Privacy Notice http://www.williamslea.com/privacy-statement
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Document Production Associate employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Document Production Associate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Williams Lea on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to document production. We want to show off our skills in MS Office and problem-solving, so let’s get those answers polished!
✨Tip Number 3
Show your enthusiasm! When we get the chance to chat with the hiring team, let’s express how excited we are about the role and working with clients in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Document Production Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in document production, especially if you've worked in legal or corporate environments. We want to see how your skills match what we're looking for!
Show Off Your Skills: Don’t forget to mention your proficiency in MS Office and any other software you’ve used for document creation. We love seeing strong keyboarding and typing skills, so let us know about those too!
Be Professional: When writing your cover letter, keep it professional but friendly. Show us your personality while also demonstrating your ability to communicate effectively, as this is key in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Williams Lea
✨Know Your Documents
Before the interview, brush up on your document production skills. Familiarise yourself with MS Office, especially Word, Excel, and PowerPoint, as these will be crucial in your role. Be ready to discuss specific examples of how you've used these tools in past jobs.
✨Showcase Your Attention to Detail
During the interview, highlight your attention to detail. You might be asked about how you handle proofreading or quality assurance tasks. Prepare to share instances where your meticulousness made a difference in your work.
✨Demonstrate Problem-Solving Skills
Expect questions about troubleshooting software or hardware issues. Think of examples where you successfully resolved a problem or escalated it appropriately. This shows that you can maintain composure under pressure, which is key for this role.
✨Emphasise Teamwork and Communication
Since the role involves collaboration, be prepared to discuss how you work within a team. Share experiences where effective communication helped you meet deadlines or enhance client relationships. This will show that you can thrive in a fast-paced environment.
