Creative Services Project Manager in City of London

Creative Services Project Manager

Williams Lea seeks a Creative Services Project Manager to join our team.

Williams Lea is the leading global provider of skilled, technology‑enabled, business‑critical support services, with long‑term trusted relationships with blue‑chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7,000 people worldwide, provide efficient business services at client sites in often complex and highly regulated environments, from centralised onshore facilities and through best‑cost offshore locations.

Base salary

Salary: £48,400 per annum, plus company benefits

Location & Contract

Location: London E14

Contract: Permanent, full time

Shifts: 37.5 hours per week, Mon‑Fri 7:30am‑3:30pm with a 30‑minute unpaid break

Work model: Hybrid; 3 days onsite

Purpose of the Role

As a Project Manager you will play a crucial role within the Creative Services team, an in‑house design group that manages numerous briefs on a daily basis. Innovation is central to our approach, with the client actively encouraging the exploration of new ideas, software, and solutions. Team members must be forward‑thinking and adaptable as needed. The team is involved in a diverse range of projects, from event and campaign materials to creating engaging pitch presentations.

In this dynamic and fast‑paced position, the Project Manager will support a major investment banking client by serving as the primary liaison between the client and our creative studio, ensuring seamless handovers and continuity across time zones.

Key Responsibilities

• Monitor and report on project progress to ensure timelines, budgets, and client expectations are met
• Serve as the single point of contact for the client
• Support Team Lead in resourcing the appropriate designer for each project
• Participate in pitch work and present to clients
• Interact effectively and positively in a fast‑paced environment with all levels of staff, demonstrating tact and diplomacy
• Build and develop strong relationships with clients, managing their perceptions and expectations
• Accurately assess client requirements, identify issues, make decisions, and provide solutions, addressing conflicting client requirements when necessary
• Coordinate integrated presentation and design projects from brief through to execution
• Review incoming briefs to ensure clarity and completeness; develop detailed timelines and resource plans where required
• Manage the creative inbox, triaging requests, providing timely updates to stakeholders, and confidently managing expectations
• Collaborate with the Design Team Lead to guide stakeholders through production processes and ensure effective allocation of work
• Oversee quality control of deliverables, including proofreading and copy checks as necessary, organise regular team check‑ins to review work in progress, prioritise daily tasks, and identify any blockers or challenges
• Evaluate current workflows and proactively suggest improvements to increase efficiency and output quality
• Minimum of 1–5 years’ experience within investment banking, asset management, or a creative, production, or integrated agency environment
• Demonstrable experience working with creative teams and managing internal processes across multiple concurrent projects
• Strong communication skills, both verbal and written, with impeccable attention to detail
• Confident building and maintaining strong working relationships with cross‑functional teams and key stakeholders
• A proactive problem‐solver who remains calm under pressure, is self‑motivated, and adapts easily in a fast‑paced, reactive environment
• Proficient in Microsoft PowerPoint, with the ability to review and work with master templates, make layout adjustments, and ensure presentation consistency
• Excellent multitasking and prioritisation skills, with the ability to adjust plans as needed
• Working knowledge of Adobe Creative Suite and experience managing print, digital, and video projects
• Calm and mature personality with the ability to work both on own initiative and in a team environment, often under pressure and to strict deadlines
• Professional, confident and enthusiastic team player
• Flexible, reliable and trustworthy
• Excellent communication skills, articulate and confident
• Organised and effective and a polite confident manner
• Enjoys working with and presenting to clients
• Can handle and manage working on multiple projects and stakeholders at the same time
• Takes a collaborative approach
• Strong level of technical and integrated creative design knowledge
• Exceptional at problem solving, and solution driven
• Flexibility regarding working hours

Personal Specifications/Attributes

• Excellent communication and organisational skills
• Strong time management skills, the ability to prioritise an often‑conflicting workload
• Innovative with the ability to implement problem‑solving initiatives
• Exceptional accuracy and attention to detail
• Experience working in a Creative Studio environment
• Strong level of technical and creative design knowledge, including digital
• Working knowledge of production cycle and print technology
• Understanding of professional offset and digital print processes

Rewards and Benefits

• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops, and computers or household appliances
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com.

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Seniority level

• Associate

Employment type

• Full‑time

Job function

• Project Management, Design, and Art/Creative

Industries

• Financial Services and Investment Banking