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- Tasks: Lead a dynamic team, ensuring smooth office operations and exceeding targets.
- Company: Join Williams Lea, a global leader in business support services.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounts on tech gadgets.
- Why this job: Make an impact in a supportive environment with great career growth opportunities.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
- Other info: Diverse workplace valuing openness and fairness.
The predicted salary is between 29000 - 40600 £ per year.
Salary: £29,000 per annum, plus company benefits
Location: Bristol, BS1 6NA
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 8:30am until 5pm with 1 hour's unpaid lunch break
Work model: Fully onsite
Williams Lea seeks a Team Leader to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of role
The primary focus of the Office Services Team Leader will be to manage the day-to-day services in Bristol supporting the Office Manager.
Key responsibilities:
- Meet and wherever possible exceed targets and expectations set, on an individual and team basis
- Undertake any reasonable duties as requested by Office Manager
- Be responsible for the day-to-day running of the team
- Ensure that the workload and team is staffed correctly i.e. absence and holidays
- Conduct and manage onsite training needs
- Monitor staff attendance and timekeeping and respond to issues
- Management of absence process and procedures making sure cover is in place in all areas
- Liaise regularly with the Senior Operators to give updates on workflow, deadlines and problems so that Client requirements can be effectively managed
- Conduct Team meetings and regular 1-2-1 sessions, ensuring effective communication
- Support the Office Manager with all Annual and Interim reviews
- Relate accurate information to users on progression of their work
- Ensure the team is working efficiently and effectively to complete the SLAs
- Investigate errors within the team and provide a full written report to the Office Manager
- Arrange fortnightly management information to be given timely to the Office Manager
- Support colleagues and work as a team in order to achieve the best results for the clients
- Able to represent and communicate issues on behalf of the Office Manager
- Health and Safety Local induction for new joiners
Personal attributes:
- Ability to lead a Team
- Previous Supervisory experience
- Previous H&S experience would be an advantage
- Customer Focus
- Delegation Skills
- Drive for results
- Effective communication - Listening & Written
- Ability to escalate as a Team Leader to the Office Manager or Client
- Planning and organising - Managing and measuring work
- Accountability and responsibility - Courage
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part-time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Health Assessments
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity:
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
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Office Supervisor in Bristol employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Supervisor in Bristol
✨Tip Number 1
Get to know the company inside out! Research Williams Lea, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your previous supervisory experience and how it relates to the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Office Supervisor in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Supervisor role. Highlight your supervisory experience and any relevant skills that match the job description. We want to see how you can lead a team and manage day-to-day operations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your past experiences that demonstrate your ability to meet and exceed targets, just like we do at StudySmarter.
Showcase Your Communication Skills: Effective communication is key in this role. Make sure your written application reflects your ability to communicate clearly and professionally. We love seeing candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Williams Lea!
How to prepare for a job interview at Williams Lea
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Office Supervisor role. Familiarise yourself with the key responsibilities and personal attributes mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
As a Team Leader, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you've successfully led a team, managed workloads, or resolved conflicts. Highlighting these skills will show that you can effectively support the Office Manager and lead the team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Office Supervisor role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Practice Effective Communication
Since effective communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
