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- Tasks: Be the friendly face of our office, welcoming clients and managing calls.
- Company: Join Williams Lea, a global leader in business support services.
- Benefits: Enjoy 25 days holiday, private medical insurance, and gym discounts.
- Why this job: Make a positive first impression and develop your customer service skills.
- Qualifications: Previous receptionist experience and excellent communication skills required.
- Other info: Great career development opportunities in a diverse and supportive environment.
The predicted salary is between 20304 - 20304 ÂŁ per year.
Salary: ÂŁ20,304 per annum, plus company benefits
Location: Upper Borough Court, Upper Borough Walls, Bath, BA1 1RG
Contract: Permanent, part time
Shifts: 30 hours per week worked Mon, Tue, Thu, and Fri between 08:30-17:30 on a rota with a 1-hour unpaid break
Work Model: Fully onsite
Williams Lea seeks a Receptionist to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of role:
The Receptionist is the first point of contact for those calling or visiting our client’s office. As brand ambassador, this role involves welcoming clients and visitors to the office, being approachable, and creating a positive first impression. Duties will include handling switchboard calls, providing services to guests and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.
Key responsibilities:
- Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
- Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
- Provide high level services to staff, clients and guests.
- Communicate with manager and client on job or deadline issues.
- Handle additional projects as assigned.
- Handle sensitive and/or confidential documents and information.
Personal attributes:
- Minimum of two-years receptionist, switchboard or administrative assistant experience preferable in a banking, legal or large corporate environment.
- Exceptional customer service skills to effectively greet and communicate with callers and visitors.
- Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.
- Ability to work in a fast-paced team environment.
- Ability to effectively and professionally communicate with co-workers and clients.
- Attention to detail with an emphasis on accuracy and quality.
- Intermediate computer skills including Microsoft Word and Excel.
- Ability to prioritise work to balance multiple projects and deadlines.
- Excellent verbal and written communication skills.
- Self-motivated and the ability to multi-task.
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity:
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at.
Receptionist in Bath employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Bath
✨Tip Number 1
First things first, make sure you know the company inside out. Research Williams Lea and understand their values and services. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
When you get to the interview, be ready to showcase your exceptional customer service skills. Think of examples from your past experiences where you went above and beyond for a client or handled a tricky situation with grace.
✨Tip Number 3
Don’t forget to dress the part! As a receptionist, you'll be the first point of contact, so looking professional is key. Choose an outfit that reflects the company's culture while still making you feel confident.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Williams Lea. Good luck!
We think you need these skills to ace Receptionist in Bath
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially in customer service or administrative roles. We love seeing how your past experiences align with what we’re looking for in a Receptionist.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Williams Lea
✨Know the Company Inside Out
Before your interview, take some time to research Williams Lea. Understand their services, clients, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Greeting
As a Receptionist, your first impression is crucial. Practice a warm and professional greeting. You might even want to rehearse how you'd handle a phone call on a multi-line system. This will help you feel more confident during the actual interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond to assist a client or visitor. This will demonstrate that you have the right mindset for the role.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle various situations, like managing multiple calls or dealing with difficult visitors. Think through potential scenarios and how you would respond, showcasing your problem-solving skills and professionalism.
