At a Glance
- Tasks: Support operations, manage files, and deliver exceptional customer service in a dynamic environment.
- Company: Join a global employer committed to teamwork, integrity, and success.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounted gym memberships.
- Other info: Diverse workplace valuing openness and fairness, with career development prospects.
- Why this job: Kickstart your career with hands-on experience and growth opportunities in a supportive team.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
The predicted salary is between 28000 - 28000 £ per year.
Salary: £28,000 per annum, plus company benefits.
Location: London, SE1.
Shift: 37.5 hours per week, Monday – Friday, rotating shifts of 8am to 4:30pm and 10:30am to 7pm, with 1 hour unpaid lunch break.
Work model: Fully onsite.
Key Responsibilities
- Perform floor support operations requested by customer without direct supervision.
- Filing, archive/deeds management, processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning and printing, and general administrative duties.
- Establish and maintain client and customer relationships, translating needs into service.
- Deliver exceptional electronic and hard copy file management service.
- Return or add documents to existing client files.
- Use practice management system to log and record documents.
- Handle and administer closed files as requested.
- Maintain filing and work areas tidy and orderly.
- Collect files and documents from client areas and return files to shelves.
- Sort, scan, rename, distribute incoming mail to the dedicated centralised filing area.
- Maintain equipment, troubleshoot problems, place service calls as needed.
- Follow stock and consumable procedures; replenish copiers with consumables.
- Prioritise jobs and run them to meet customer requirements and deadlines.
- Provide photocopying, scanning, and printing as per customer instructions.
- Collect and accurately input monthly forecast information.
- Collect and complete billing or client charge back data.
- Use appropriate paperwork for all work; ensure job requests tracked on system.
- Understand and comply with Floor support corporate standards.
- Seek ways to improve operations and suggest and implement approved ideas.
- Use internal and external portals/systems for documentation.
- Add contacts to the client database.
- Handle customer enquiries promptly and efficiently.
- Accept requests for work, notify customers of estimated completion time in line with SLA.
- Communicate with customers on job or deadline issues.
- Adopt company values – Teamwork, Integrity, Passion, and Success.
Personal Attributes & Skills
- Commitment to exceeding expectations and goals.
- Exemplary customer service skills.
- Excellent personal presentation and communication skills.
- Positive, innovative, proactive improvement spotting.
- Empathise and understand customer needs.
- Exceptional communication skills.
- Value diversity and differences.
- Alignment with company values of teamwork, integrity, passion and success.
- Diligent work ethic.
Rewards & Benefits
- 25 days holiday, plus bank holidays.
- Salary sacrifice schemes.
- Retail vouchers (TechScheme for gadgets, Smart TV’s, laptops, computers, household appliances).
- Life assurance.
- Private medical insurance.
- Dental insurance.
- Health assessments.
- Cycle-to-work scheme.
- Discounted gym memberships.
- Referral scheme.
- Opportunity to work for a global employer with career development prospects.
Equality and Diversity
We value the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. We will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com.
Administration Assistant employer: Williams Lea
As an Administration Assistant at our London office, you will join a dynamic team that values teamwork, integrity, and passion. We offer a supportive work culture with ample opportunities for career development, alongside competitive benefits such as private medical insurance, life assurance, and a cycle-to-work scheme. Our commitment to diversity ensures a welcoming environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Williams Lea. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Williams Lea before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Williams Lea:Your cover letter is your chance to shine! Tell us why you want to work at Williams Lea specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Williams Lea!
How to prepare for a job interview at Williams Lea
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
