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- Tasks: Manage case documentation and liaise with clients, courts, and solicitors.
- Company: Join Williams Lea, a global leader in business-critical support services.
- Benefits: Competitive salary, hybrid working, free parking, and personalised development plans.
- Why this job: Be part of a dynamic team delivering exceptional client service in a fast-paced environment.
- Qualifications: Data entry experience and strong attention to detail required.
- Other info: Enjoy regular feedback, training, and mentorship for career growth.
The predicted salary is between 20000 - 30000 £ per year.
Salary: £24,570 per annum plus company benefits
Location: Newport, NP10 8UH
Contract: Permanent, Full Time
Shifts: 37.5 hours per week, Monday – Friday, 8.30am-5:00pm, 1 hour unpaid lunch break
Work Model: Hybrid after training
Williams Lea seeks an Electronic Working Administrator to join our team. Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of role:
- Are you self-motivated with a can-do attitude?
- Do you have data entry experience?
- Are you able to work in a high-volume environment where understanding the importance of delivery against client service levels is critical?
We are seeking a proactive and detail-oriented individual to join our team in delivering exceptional client service within a high-volume environment. As part of this role, you will be responsible for managing case documentation, liaising confidently with clients, courts, and solicitors, and ensuring the accurate processing of information.
If you are confident, organized, and customer-focused, this position is a great fit for you. We are committed to supporting the professional development of our employees. We offer one-to-one training followed by coaching support from our Team Leaders and Senior Administrators until fully competent. Each team member will have a personalised development plan, with clear milestones to track progress and opportunities for growth. Regular feedback, training, and mentorship will be provided to ensure continued career advancement and skill enhancement. In this role, we offer hybrid working once competent after training and free parking while onsite.
Key responsibilities:
- Working as part of a larger team administering Client Accept Service paperwork, following agreed processes and procedures to ensure accuracy of information
- Setting up new cases on behalf of a law firm
- Reviewing documentation
- Dealing with incoming mail
- Role requires data entry and validation of information so accuracy and attention to detail is critical
- Liaising with Courts, Clients and Claimant solicitors by telephone in order to clarify received or missing information
- Handling confidential information in line with the firm's data security protocols
- Answering a handful of inbound calls from clients each day
- Making outgoing calls to clients to obtain missing information
- Other administrative duties, as required
- Adhere to defined standards and processes
- Have the ability to deal with client issues quickly and effectively, seeking assistance when required
- Develop and maintain strong relationships with internal and external clients providing assistance and advice as and when required
- You must be customer focused
Key Competencies:
- Customer Focus
- Drive for results
- Keen eye for detail
- Typing and computer literacy skills
- Able to handle confidential information responsibly
- Effective communication - Listening
Electronic Working Administrator in Wales employer: Williams Lea Limited
Contact Detail:
Williams Lea Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Working Administrator in Wales
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Electronic Working Administrator role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work or projects to the interview. This will help you demonstrate your attention to detail and customer focus, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Electronic Working Administrator in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your data entry experience and attention to detail. We want to see how your skills match the role of Electronic Working Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. We love a can-do attitude, so let that personality come through!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, especially in a high-volume environment like ours. Make sure your information is easy to read and free from errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Williams Lea Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Electronic Working Administrator. Familiarise yourself with data entry processes, client communication, and the importance of accuracy in documentation. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Focus
Since this role requires a strong customer focus, prepare examples from your past experiences where you've successfully dealt with clients or resolved issues. Highlight your ability to communicate effectively and maintain relationships, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in this position, be ready to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use for data validation and how you handle confidential information responsibly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the training process, opportunities for professional development, or how success is measured in the team. This not only shows your interest but also helps you gauge if the company is the right fit for you.
