Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an Office Services Operator, handling print, mail, and office support tasks.
- Company: Williams Lea is a global leader in business-critical support services for top-tier clients.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym discounts, and more!
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in a professional environment.
- Qualifications: Previous reprographics experience and good PC skills are essential; a can-do attitude is a must!
- Other info: This is a full-time, permanent role based in London with opportunities for career growth.
The predicted salary is between 22700 - 30000 £ per year.
Office Services Operator
Salary: £27,150 per annum, plus company benefits
Location: London, EC2N 4BQ
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, shifts between 8am and 8pm, 7.5 hours each, plus 1 hour unpaid break
Work model: Fully onsite
Williams Lea seeks an Office Services Operator to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of role
The Records Assistant is responsible for providing a professional office services, floor ambassador, print and mail room service to all the client’s employees and contractors. You will assist the client to meet deadlines and produce a high standard of work, putting the customer/client first and foremost demonstrating excellent customer service skills. To help run an efficient service and to meet all contractual Service Level Agreements.
Key responsibilities
- Scan, print and copy documents for the client making sure work is quality checked and sent back correctly
- Deal with incoming post. Sort and scan everything and e-mail to the relevant departments
- Deal with outgoing post via Royal Mail/DXBook couriers and deal with incoming couriers quickly and efficiently
- Resetting of internal meeting rooms, collaboration, print areas, VC rooms and touchdown workstations and to report any issues appropriately
- Update relevant notice boards, electronic or otherwise (internal tv screens and Smart Spaces app)
- Ambassador style of service, to build relationships and gain awareness of activities within the business that may require additional or expected service
- Support colleagues and work as a team in order to achieve the best results for clients
- Maintain full responsibility and visibility as the main point of contact on designated floors, overseeing daily operational services to support business operation
- Provide assistance and support to ensure the working environment is clean and tidy, liaising with FM and cleaning team appropriately
- Carry out regular checks of the printer areas in area of responsibility, making sure adequate paper and toner are in MFDs, providing top-ups/replacements, when appropriate
- Manage stationery stock levels, storage, distribution and replenish stock supplies efficiently
- Keep an accurate record of allocated storage capacity and usage on the floor
- Maintain an accurate record of issued lockers in the locker system
- Assist with booking hot desks, helping with guidance and support on how to use the system and resolving any issues
- Comply with departmental procedures
- Any other like services requested by the Client that can reasonably be assumed as part of the normal operations subject to availability of WL personnel
Personal attributes
- Previous Reprographics/Printroom experience is essential
- Good PC skills with knowledge of Adobe Acrobat, Microsoft Word and Excel
- Post room experience would be preferable but not essential
- Able to think outside the box and make decisions if required in the absence of the Senior Account Manager
- Able to handle difficult situations well, to act appropriately and know when to escalate to the line manager
- Display a ‘can-do’ attitude with an adaptable and flexible approach
- Personable and will help out wherever required to get the job done
- Team player – not only within their team but also to work with the client’s FM team
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances
- Life Assurance
- Private Medical Insurance
- Health Assessments
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
Reprographics / Office Services Operator employer: Williams Lea Limited
Contact Detail:
Williams Lea Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reprographics / Office Services Operator
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as Adobe Acrobat and Microsoft Office. Being able to demonstrate your proficiency in these applications during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience in reprographics or printroom environments. Be prepared to discuss specific examples of how you've handled similar responsibilities, as this will show that you understand the role and can hit the ground running.
✨Tip Number 3
Emphasise your customer service skills during the interview. Since the role involves interacting with clients and colleagues, showcasing your ability to maintain a positive attitude and resolve issues effectively will be crucial.
✨Tip Number 4
Research Williams Lea Limited and their work culture. Understanding their values and how they operate will help you tailor your responses in the interview, demonstrating that you're not just a fit for the role but also for the company.
We think you need these skills to ace Reprographics / Office Services Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reprographics and office services. Emphasise any previous roles that involved document management, customer service, or teamwork, as these are key aspects of the job.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to handle difficult situations and your 'can-do' attitude.
Showcase Relevant Skills: Highlight your proficiency in software like Adobe Acrobat, Microsoft Word, and Excel. If you have experience in a printroom or post room, be sure to include that as well, as it is preferred for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Office Services Operator role.
How to prepare for a job interview at Williams Lea Limited
✨Showcase Your Reprographics Experience
Make sure to highlight any previous experience you have in reprographics or printroom environments. Be prepared to discuss specific tasks you've handled, such as scanning, printing, and quality checking documents.
✨Demonstrate Customer Service Skills
Since the role requires excellent customer service, think of examples where you've gone above and beyond for clients or colleagues. This will show that you understand the importance of putting the customer first.
✨Familiarise Yourself with Relevant Software
Brush up on your skills with Adobe Acrobat, Microsoft Word, and Excel. Being able to discuss how you've used these tools in past roles can set you apart from other candidates.
✨Prepare for Teamwork Questions
As a team player, be ready to share experiences where you've collaborated effectively with others. Think about times when you've supported colleagues or worked with different teams to achieve a common goal.
