Office Services Operator

Office Services Operator Salary: £27,000 per annum plus company benefits Location: London, EC4M Contract: Permanent, Full Time Shifts: 37.5 hours per week, Monday to Friday on rotational shifts of 8.00am to 4.30pm and 10.00am to 6.30pm with 1 hour unpaid break. Work Model: Fully Onsite Williams Lea seeks an Office Services Operator to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role Are you are looking for your first step into the corporate world and want to build your career with an organisation that offers genuine opportunities for learning and development, this could be the role for you. As an Office Services Operator, you will join a busy, fast-paced team supporting a leading international law firm in its London office. You will gain hands-on experience across a broad range of business support services, working in a professional environment where quality, accuracy and customer service are important. This is an entry-level role, so we don’t expect you to have extensive experience or know everything from day one. We’re looking for someone with the enthusiasm and willingness to learn, develop and grow in the role. You will receive training and support to develop your skills, build your confidence and take on greater responsibility as your experience grows.

Key responsibilities

Working as part of the on-site team, the Office Services Operator will support the delivery of a responsive, accurate and professional service. Key responsibilities include:

• Completing print, copying, scanning, document finishing, binding and other reprographics requests to a high standard.
• Carrying out quality checks to ensure completed work is accurate, professionally presented and delivered within agreed timescales.
• Monitoring the Office Services mailbox and workflow system, taking ownership of requests and keeping accurate service records.
• Processing incoming and outgoing post, including scanning mail, franking and tracked postal services.
• Booking and receiving couriers while maintaining accurate records and a clear chain of custody.
• Supporting the day-to-day operation of print and multifunctional devices, including paper replenishment, routine checks and reporting faults.
• Monitoring, replenishing and ordering stationery, paper and other service supplies.
• Creating electronic document packs and portfolios using Microsoft Office and Adobe Acrobat.
• Supporting expense and invoice administration when required.
• Opening and closing the service area and completing daily operational checks and handovers.
• Following all service procedures, confidentiality, copyright, information security and health and safety requirements.
• Working flexibly with colleagues to manage changing priorities and maintain service delivery during busy periods.

Personal attributes

Full training will be provided. We are looking for someone with the enthusiasm and commitment to learn. The successful candidate will demonstrate:

• A high level of self-motivation and a strong work ethic.
• Reliability, punctuality and a responsible approach to work.
• The ability to remain organised and focused in a busy service environment.
• Excellent attention to detail and pride in producing accurate, high-quality work.
• A proactive approach, with the confidence to take ownership of tasks and ask questions when needed.
• A professional and customer-focused manner, with clear strong communication skills.
• A flexible and adaptable approach to changing priorities and different types of work.
• A positive team ethic and willingness to support colleagues to get the job done.
• Basic knowledge of Microsoft Outlook, Word and Excel, with the ability to learn new systems and equipment.
• Discretion when handling confidential and sensitive documents.
• An interest in developing new skills and building a career in Office Services and beyond.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes
• retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.