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- Tasks: Support various client sites with hospitality, admin, and customer service tasks.
- Company: Join Williams Lea, a global leader in business support services.
- Benefits: Earn £12.24 per hour plus holiday pay and enjoy 25 days holiday.
- Why this job: Flexible zero hours contract with opportunities for career growth and development.
- Qualifications: Strong customer service skills and ability to multitask in a dynamic environment.
- Other info: Diverse workplace valuing equality and offering internal job opportunities.
The predicted salary is between 10 - 15 £ per hour.
Hourly Pay: £12.24 per hour plus holiday pay
Location: Derby (Cover may also cover other sites if needed)
Contract: Zero hours contract
Shifts: Various
Work model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join us within our relief team!
Purpose of role: Our relief team offers a flexible solution to Williams Lea, often working on critical projects on client sites. As a Relief Team Assistant, you will be working various shifts covering holidays and sickness to ensure our services are fully staffed across multiple office locations in the United Kingdom, sometimes at short notice.
Your role will be varied depending on the needs of the individual client sites; however, core tasks can include:
- Welcoming clients and visitors to the office
- Organising and preparing hospitality
- Offering administrative support to the firm
- Reprographics and data related tasks
Every task which is undertaken must be delivered with an exceptional customer service approach.
Key responsibilities
- Front of House and Reception: Efficiently and promptly answer client queries. Adhere to all Williams Lea policies and procedures. Interact courteously with clients and visitors, following company protocols. Maintain a professional and welcoming front desk presence.
- Hospitality: Assist with hospitality services, such as guest reception and refreshments. Ensure a positive experience for clients and visitors.
- Filing, Archive, and Document Management: Organise and maintain physical and digital files. Follow established procedures for document management. Retrieve and archive documents as needed.
- Reprographics: Assist with photocopying, printing, and other reprographic tasks. Ensure accurate reproduction of documents.
- Mail Services: Handle incoming and outgoing mail efficiently. Sort, distribute, and process mail according to company guidelines.
- General Administrative Duties: Assist with administrative tasks as required. Collaborate with colleagues to meet service levels. Maintain a responsive and adaptable approach.
- Client Relationship Management: Recognise and understand client needs and translate client requirements into responsive services. Foster positive relationships between Williams Lea and clients.
Personal attributes:
- Outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels.
- Well presented with a professional manner.
- Computer literate with good knowledge of all MS packages.
- Quick learner.
- Effective communicator at all levels, both written and oral.
- Hands on team worker.
- Attention to detail, ability to retain high levels of concentration.
- You’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.
Rewards and Benefits: We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday pay, plus bank holidays (dependant on hours worked)
- Referral Scheme
- Access to all Williams Lea internal job opportunities
- Access to Learning Lounge and our internal training suite
You will also have an opportunity to work for a global employer who is dedicated to offering all its employees an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity: The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at (we do not accept applications to this email address).
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Multi Services Assistant employer: Williams Lea Limited
Contact Detail:
Williams Lea Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Services Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Williams Lea. A personal recommendation can really give your application a boost.
✨Tip Number 2
Be ready for a chat! If you get the chance to meet someone from the team, whether at a job fair or an informal gathering, make sure you’re prepared to talk about your skills and how they fit with the Multi Services Assistant role.
✨Tip Number 3
Show off your customer service skills! During interviews or networking events, share specific examples of how you've gone above and beyond for clients in the past. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there!
We think you need these skills to ace Multi Services Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Multi Services Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role is all about providing exceptional customer service, don’t forget to include examples of how you've gone above and beyond for clients in the past. We love a good story!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what makes you a great fit for us.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Williams Lea Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Multi Services Assistant. Familiarise yourself with tasks like front of house duties, hospitality services, and document management. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since outstanding customer service is key for this role, prepare examples from your past experiences where you've excelled in this area. Think about times when you went above and beyond for a client or resolved a difficult situation. This will highlight your ability to interact courteously with clients and visitors.
✨Be Ready to Adapt
As a relief team member, flexibility is crucial. Be prepared to discuss how you've successfully managed urgent tasks or adapted to changing situations in previous roles. This will reassure the interviewer that you can handle the dynamic nature of the job.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Make sure you present yourself professionally and appropriately for the interview. A polished appearance will reflect your understanding of the importance of maintaining a professional manner in the workplace.
