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- Tasks: Be the friendly face of our office, welcoming clients and managing calls.
- Company: Join Williams Lea, a global leader in business support services.
- Benefits: Enjoy 25 days holiday, health insurance, and discounts on tech and gym memberships.
- Why this job: Make a great first impression and develop your career in a dynamic environment.
- Qualifications: Previous reception or admin experience preferred; strong communication skills are a must.
- Other info: Diverse workplace with opportunities for growth and professional development.
The predicted salary is between 29548 - 35300 ÂŁ per year.
Salary: ÂŁ29,548, plus company benefits
Location: London, EC1M 6HR
Contract: Full Time, Permanent
Shifts: 40 hours per week, Monday to Friday, working from 08:30 to 17:30, with 1 hour unpaid lunch break.
Work Model: Fully onsite
Williams Lea seeks a Reception Assistant to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of role
The Reception Assistant (First Impressions Assistant) is the first point of contact for those calling or visiting our client’s office. As brand ambassador, this role involves welcoming clients and visitors to the office, being approachable, and creating a positive first impression. Duties will include handling switchboard calls, providing services to guests and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.
Key responsibilities
- Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner.
- Transfer calls to appropriate individuals.
- Greet clients and visitors to the office with warmth and professionalism.
- Notify employees of visitor’s arrival when necessary.
- Provide high level services to staff, clients and guests.
- Communicate with manager and client on job or deadline issues.
- Handle additional projects as assigned.
- Handle sensitive and/or confidential documents and information.
- Support onsite Legal Admin team with tasks such as processing incoming and outgoing post, reprographics and digital bundle creation.
Personal attributes
- Minimum of two-years receptionist, first impressions assistant, switchboard or administrative assistant experience preferable in a banking, legal or large corporate environment.
- Exceptional customer service skills to effectively greet and communicate with callers and visitors.
- Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.
- Ability to work in a fast-paced team environment.
- Ability to effectively and professionally communicate with co-workers and clients.
- Attention to detail with an emphasis on accuracy and quality.
- Intermediate computer skills including Microsoft Word and Excel.
- Ability to prioritise work to balance multiple projects and deadlines.
- Excellent verbal and written communication skills.
- Self-motivated and the ability to multi-task.
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at.
Reception Assistant in London employer: Williams Lea Limited
Contact Detail:
Williams Lea Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Assistant in London
✨Tip Number 1
Get to know the company inside out! Research Williams Lea, their values, and what they do. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Reception Assistant, you'll be the first point of contact. Role-play with friends or family to get comfortable greeting visitors and handling calls professionally.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Williams Lea team. Don’t miss out!
We think you need these skills to ace Reception Assistant in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, just like you would in the role of Reception Assistant.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, attention to detail is key in this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it’s super easy to do!
How to prepare for a job interview at Williams Lea Limited
✨Know the Company Inside Out
Before your interview, take some time to research Williams Lea. Understand their services, clients, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Greeting
As a Reception Assistant, your first impression is crucial. Practice a warm and professional greeting. You might even want to rehearse how you'd handle a phone call on a multi-line system, as this is a key part of the job.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a client. This will demonstrate your suitability for the role.
✨Be Ready to Multi-task
The role requires juggling multiple tasks, so be prepared to discuss how you prioritise and manage your workload. Share specific strategies you use to stay organised and efficient, especially in a fast-paced environment.
