First Impression Assistant in London

Salary: £35,000 per annum, plus company benefits

Location: London, EC2N 4AG

Contract: Full Time, Permanent

Shifts: 40 hours per week, Monday – Friday, 8am until 5pm with 1 hour's unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a First Impression Assistant to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Purpose of role

The Receptionist is the first point of contact for visitors calling or visiting our client’s office. Duties include welcoming clients and visitors to the office, handling calls, organising and preparing hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.

A successful Receptionist should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This role requires working in shifts, so flexibility is a plus.

Key responsibilities

• Meeting, greeting, and welcoming visitors and clients on-site within compliance of the client security policy, building operating requirements and Health and Safety Regulations
• Escort all clients from reception to lift lobby and around the building as required.
• Escort all clients to meeting rooms, offer refreshments and offer to look after client coats and luggage
• Provide and support print services to all clients
• Perform meeting room checks at start of day and throughout the day, ensuring that all rooms are ready for client use at the highest standard
• Proactive ‘visual maintenance’ of meeting rooms, communal areas, staircases, coffee points and copy areas
• External and internal call and email handling including taking and passing on accurate messages
• Processing deliveries
• Maintaining stationary stocks in the meeting rooms and storerooms
• Ordering, organising and assisting with building events
• Populating data collection workbooks
• Carrying out the reception training for any cover team members and identifying ongoing training requirements
• Raising any concerns about process, practice or incidents as appropriate
• Actioning any reasonable task instructed by your line manager or property manager
• Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall in case of evacuation
• To be knowledgeable of local transport information and amenities such as restaurants and entertainment.
• To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times.

Personal attributes

• Must have experience in a Receptionist role
• A committed attitude and dedication to creating a memorable guest experience
• Fluent written and spoken English
• Experience using email and Microsoft packages
• An energetic approach that shines through in your work
• A team focused attitude
• A natural passion and desire to make every visitor smile
• Excellent personal presentation
• Adopts the company values – Teamwork, Integrity, Passion and Success
• Is innovative and can spot an improvement opportunity
• Has the ability to empathise and understand the customer’s needs
• Has exceptional communication skills
• Appreciates and values each other’s differences
• Always considers the best interests of the company, colleagues and customer
• Has a diligent work ethic

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.