Presentations Team Leader in Ledston

Salary: £35,000 per annum, plus company benefits

Contract: Permanent, full time

Shifts: 37.5 hours per week, Mon-Fri 9am-5:30pm, 1-hour unpaid lunch

Work model: Hybrid; 3 days in office, 2 remote

Purpose of Role

The Presentations Team Leader will bring proven people management experience, advanced expertise in PowerPoint and Excel, strong working knowledge of Word, and a demonstrated ability to manage workflow queues within a fast-paced production environment. In this role you will lead the Document Production Team, overseeing the effective management and prioritisation of incoming requests while working closely with clients to deliver high‑quality presentation and document services. You will be responsible for producing and reviewing materials across PowerPoint, Word, and Excel, ensuring all work meets the highest standards of accuracy, consistency, quality, and adherence to corporate brand guidelines.

Key Responsibilities

• Maintain and deliver a 1st‑class service in line with the presentations service departmental processes
• Manage workflow and deputise the Operations / Account Manager when required
• Accurately create and amend presentations/documents in a timely manner and to corporate standards
• Ensure all work is quality‑checked/proofed to the highest standards and delivered right the first time
• Estimate production time before each job to ensure deadline adherence
• Communicate effectively with the client and team to manage operational needs and client expectations
• Produce clear, comprehensive, and effective handovers for incoming staff
• Deliver template and process training for new Presentations Services recruits
• Ensure adherence to all departmental, company and client policies and procedures
• Report operational/IT problems, as appropriate
• Maintain a professional attitude and appearance in line with the corporate dress code
• Manage team performance, development, attendance, time‑keeping and conduct annual appraisals
• Monitor and manage SLA adherence in line with contractual requirements
• Assist Account Operations Manager with month‑end processes
• Deliver template training to new joiners within the Banking community

Qualifications

• Experienced people manager with a proven track record of excellent client‑facing skills and strong interpersonal and communication skills
• Excellent knowledge of PowerPoint, Word and Excel (Office 2016)
• Very good knowledge of complex chart creation and solving issues in Excel
• Ability to work in PowerPoint master slides, using themes and creating PPT templates
• Confident approach to all MS Office applications and ability to learn quickly on the job
• Creative approach to presenting client information in engaging ways
• Great attention to detail and a “right‑first‑time” attitude
• Excellent customer service skills and confident in liaising with clients, deploying good verbal and written communication skills
• Ability to work under pressure and to tight deadlines, showing delivery focus with adaptability and flexibility
• A proven track record of training and developing others

Rewards and Benefits

• 25 days holiday, plus bank holidays (pro‑rata for part‑time or fixed‑term roles)
• Salary sacrifice schemes, retail vouchers, TechScheme for gadgets and household appliances
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).