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- Tasks: Welcome guests, manage meeting rooms, and provide top-notch hospitality and admin support.
- Company: Join Williams Lea, a global leader in business-critical support services.
- Benefits: Enjoy 25 days holiday, competitive salary, and a supportive work environment.
- Why this job: Be the face of the company and create memorable experiences for clients and visitors.
- Qualifications: Strong customer service skills and a friendly, outgoing personality are essential.
- Other info: Part-time role with opportunities to grow in a dynamic team.
The predicted salary is between 24000 - 28000 £ per year.
Salary: £20,****** per annum, plus company benefits
Location: Nottingham, NG1 7BQ
Contract: Part Time, Permanent
Shifts: 30 hours per week, working Monday to Thursday, 8:30am to 17:00 with 1 hour lunch unpaid
Work model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team. Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of role:
- Welcoming clients and visitors to the office
- Managing meeting rooms
- Organising and preparing hospitality
- Delivering hospitality and offering administrative support across the firm
Every task which is undertaken must be delivered with an exceptional customer service approach. To be successful as a Multi Service Assistant, you must have strong customer service skills and the ability to easily build rapport with people. A key skill will be your ability to prioritise urgent tasks in a timely and effective manner. This role requires working between Monday to Thursday, 8:30am to 17:00, working 7.5 hours per day. This is a hands-on role and will involve working alongside Williams Lea team members to deliver the overall service.
Key responsibilities:
- Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organisation
- Ensuring a seamless and personal guest journey
- Processing and confirming meeting room requests
- Escorting guests to their booked meeting room within the building, informing the host of the guest's arrival
- Ordering, organising, delivering, clearing and assisting with hospitality and events
- Attending to guests' wishes and requirements
- Setting up audio visual systems and troubleshooting problems
- Populating data collection workbooks
- Continually monitoring reception inbox ensuring e-mails are responded to in a timely manner
- Booking of transport for employees and clients
- Occasional requirement to support client functions that run into the evening
Personal attributes:
- Previous experience in a front of house role or working on a reception desk for a corporate company
- Outstanding guest services skills, committed attitude and dedication to creating a memorable guest experience
- Team focused
- Fluent written and spoken English
- Professionally presented
- Great interpersonal skills and an outgoing personality
- Experience of email and Microsoft packages
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to: 25 days holiday, plus...
Multi Services Assistant in England employer: Williams Lea Limited
Contact Detail:
Williams Lea Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Services Assistant in England
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal introduction can make all the difference when you're trying to land that Multi Services Assistant role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from Williams Lea, be ready to share why you're the perfect fit for the job. Keep it concise and focus on your customer service skills and ability to create memorable experiences.
✨Tip Number 3
Show up prepared! If you get an interview, research the company and its values. Be ready to discuss how your previous experience aligns with their needs, especially in providing exceptional guest services.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Williams Lea team and ready to contribute to our fantastic service culture.
We think you need these skills to ace Multi Services Assistant in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Multi Services Assistant role. Highlight your customer service skills and any relevant experience that shows you can create a memorable guest experience.
Show Off Your Personality: We love a bit of personality! When writing your application, let your unique voice shine through. This role is all about building rapport, so don’t be afraid to show us who you are.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your skills and experiences without having to sift through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Williams Lea team!
How to prepare for a job interview at Williams Lea Limited
✨Know the Company Inside Out
Before your interview, take some time to research Williams Lea. Understand their services, values, and the industries they work with. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Multi Services Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a client or resolved a difficult situation. This will demonstrate your ability to create memorable guest experiences.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with guests and team members, practice clear and confident communication. You might want to do a mock interview with a friend or family member to get comfortable articulating your thoughts.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like managing multiple tasks or dealing with an unhappy guest. Think through potential scenarios and how you would respond, focusing on your problem-solving and prioritisation skills.
