Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead creative operations and ensure top-notch service delivery for global clients.
- Company: Join Williams Lea, a leader in tech-enabled business support services.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by empowering teams and enhancing client satisfaction.
- Qualifications: Experience in operations management and strong communication skills.
- Other info: Dynamic role with a focus on continuous improvement and team development.
The predicted salary is between 60000 - 65000 £ per year.
Salary: £60,000 - £65,000 per annum DOE, plus company benefits
Location: Leeds or London - you will need to visit both offices
Contract: Permanent, Full Time
Shifts: 37.5 hours per week, Monday to Friday, 8am until 4:30pm with a 1 hour unpaid break (must be flexible with working hours as you will be working with a global team)
Work model: Hybrid
Williams Lea seeks a Creative Operations Manager to join our team. Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of role: The individual's primary responsibility will be to communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.
Key responsibilities:
- Oversee contracted global operation(s) to ensure needs of the contract and client are met while addressing needs of employees
- Manage relationships with clients by ensuring a high level of customer satisfaction
- Establish, execute, and sustain quality service delivery through standard operating procedures
Creative Services Operations Manager in England employer: Williams Lea Limited
Contact Detail:
Williams Lea Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Creative Services Operations Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. The more comfortable you are speaking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Creative Services Operations Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Creative Operations Manager role. Highlight relevant experience and skills that align with what we’re looking for, like operational excellence and team management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your vision aligns with our mission at Williams Lea. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved processes or delivered exceptional service in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Williams Lea Limited
✨Know the Company Inside Out
Before your interview, make sure you research Williams Lea thoroughly. Understand their services, clients, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Creative Services Operations Manager, you'll need to demonstrate your ability to lead and empower teams. Prepare examples from your past experiences where you've successfully managed projects or improved team performance. Be ready to discuss how you can bring that same energy to Williams Lea.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and operational excellence. Think of specific situations where you had to implement improvements or manage client relationships, and be ready to explain your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's vision for the future, how they measure success in this role, or what challenges the team is currently facing. This shows you're engaged and thinking critically about how you can contribute.
